Front Office Supervisor

Rydges North Sydney is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. About Rydges Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay. About the Role As a Front Office Supervisor, you’ll be the heartbeat of our guest experience, leading the way to create unforgettable stays. Working closely with the Front Office Manager and a dynamic team, you’ll support with every aspect of the Front Office operation—from guest registration and concierge services to reservations and beyond. This is your chance to shine as the go-to person for seamless service, ensuring every guest feels valued, recognized, and cared for. You’ll coordinate requests with precision, deliver personalised experiences, and embody our Winning Ways at every turn. If you thrive in a fast-paced environment and love making moments matter, this role is your stage to lead, inspire, and elevate the front-of-house experience. Key Responsibilities Oversee daily Front Office operations, ensuring seamless guest experiences and prompt resolution of guest needs and concerns. Supervise and support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence. Monitor room availability, rate accuracy, and billing instructions to maximise occupancy, revenue, and compliance with credit policies. Liaise with Finance to ensure adherence to credit procedures and approve discounts, rebates, and upgrades where appropriate. Coordinate with other hotel departments to maintain “Room Ready on Arrival” standards and deliver personalised amenities for VIP and EVT PGR guests. Drive revenue opportunities by identifying and implementing promotional strategies in collaboration with hotel outlets and partners. Maintain high standards of cleanliness, uniform, and professional conduct across front-of-house and back-of-house areas. Assist with recruitment, onboarding, and training of Front Office colleagues, ensuring engagement through briefings, recognition, and team-building activities. Skills & Experience 1-2+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property. Proven ability to deliver exceptional guest service with confidence, professionalism, and a dynamic, vibrant personality. Strong knowledge of Property Management Systems (preferably Opera) and proficiency in Microsoft Office applications. Highly developed interpersonal and communication skills, both written and verbal, with superior decision-making and problem-solving abilities. Detail-oriented with the ability to manage multiple tasks, conflicting deadlines, and varying guest situations in a fast-paced environment. Demonstrated leadership and teamwork skills, with a focus on self-development and driving superior results through engagement and collaboration. Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement. Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapidcareer growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ’s largest and most diverse experiences company Join the team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better. #J-18808-Ljbffr