Data Centre Engineering Operations Technician

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for a Data Centre Engineering Operations Technician (EOT). Our EOTs are Amazon's front line responders for hands‑on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand‑by diesel generators, switchboards / switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. EOTs provide 24 / 7 shift coverage which could include 12‑hour shifts, rotating shifts, 3, 4, or 5‑day work weeks. The Data Centre Engineering Operations will be responsible for Data Centre Engineering Operations within an Amazon Data Centre including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Key job responsibilities Assist the on‑site management of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance. Generate Change Management requests & Incident Management tickets for DCEO as directed. Learn and contribute to documentation relevant to business & facility operations. Assist with the installation of the racks and the provision of power / cooling within its constraints. Perform routine maintenance and emergency services on a variety of critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. Assist and learn about the design, implementation, commissioning and build‑out of new facilities. Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management as directed. Participate in Construction & Operational Meetings as required. Assist with Work Order compliance and review of contractual SLAs. Interface with Infra Ops teams for day‑to‑day operational requirements. Assist in the resolution of any infrastructure engineering or services issue. Deliver exceptional customer service and satisfaction. Meet daily hours of operations, shift and on‑call requirements for response during shift rotations. Basic Qualifications 1+ years of data centre or mission‑critical facilities experience (e.g., hospital, military facility, public safety facility). Experience working in fast‑paced environments and managing workload even during times of stress or escalated activity. Computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint). Preferred Qualifications Experience in data centre engineering or operations. Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent. Degree or Technical (Military / Trade School) Degree Cert IV and relevant experience. Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content / en / how-we-hire / accommodations for more information. #J-18808-Ljbffr