Executive Director, Customer Portfolio Management
vor 3 Wochen
The Executive Director, Customer Portfolio Management at QBuild requires exemplary professional leadership and management capabilities to drive customer focused, trust-based relationships and ensure that QBuild not only meets, but exceeds expectations within its diverse portfolio of services, including planning, delivery strategy, procurement, and portfolio management. A key focus will be on addressing the unique needs of the Housing as a customer, ensuring innovative and forward-thinking service delivery aligned with industry standards. Duties include: Lead the implementation of a customer relationship management system to enhance satisfaction, embed feedback loops, and drive continuous improvement in service delivery. Lead the strategic management and deployment of human, financial, and physical resources to ensure efficient, cost effective service delivery across planning, building, maintenance, and response functions, with a focus on housing-related outcomes, while fostering a culture of customer service, innovation, and continuous improvement. Cultivate collaborative relationships with employees, customers, and regional leaders to ensure customer needs, particularly housing-related, are understood and met with tailored solutions. Utilise advanced communication strategies to promote professional growth, ensuring consistent statewide service delivery, and provide strategic advice to senior leadership on customer engagement policies and risks. Apply program management expertise to optimise benefits realisation and manage time, cost, and risk effectively. Enhance customer service quality by refining processes, establishing transparent service criteria, and using analytical techniques to assess and address operational needs. Ensure alignment with QBuild's customer strategy by fostering consistent engagement, resolving issues, and maintaining exceptional satisfaction levels, particularly in housing-related services. Collaborate with regional QBuild sectors to ensure uninterrupted service delivery, strengthen technical support structures, and implement cohesive, cost-efficient business processes across government operations. Lead the realignment of business systems, processes, and protocols to support robust reporting, statewide program delivery, and effective project management. Advocate for QBuild within the industry, community, and government, strengthening relationships and effectively communicating customer portfolio and strategy matters. Develop and execute capability models, procurement strategies, and essential resources to deliver customer-centric services, minimise risks, and align with stakeholder expectations while demonstrating economic value. Drive QBuild's leadership in the industry by fostering innovation, high performance, and continuous improvement, while upholding exemplary professional standards and core values. Implement people management strategies to build a skilled, accountable, and forward-thinking workforce, promoting positive employee relations through proactive communication, training, health and safety programs, and a respectful, discrimination‑free workplace. Applications will remain current for a period of 12 months. Job Ad Reference: QLD/ /25 Closing Date: Tuesday, 2nd December 2025 #J-18808-Ljbffr
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Executive Director, Customer Portfolio Management
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitAt QBuild, the Executive Director, Customer Portfolio Management will partner with Queensland Government agencies to deliver core services such as state‑wide planning, building, maintenance, and disaster response. The role supports the department in delivering these services through local suppliers, QBuild tradespeople, and apprentices, helping a customer...
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Executive Director, Customer Portfolio Management
vor 2 Wochen
City of Brisbane, Österreich Queensland Government VollzeitYour role within QBuild will support the department to partner with Queensland Government agencies to deliver their core services by providing state-wide planning, building, maintenance, and disaster response services that utilise local suppliers and QBuild tradespeople and apprentices. The work you do helps someone every day, and that means the world to us....
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Executive Director, Customer Portfolio
vor 3 Wochen
City of Brisbane, Österreich Department of Housing and Public Works VollzeitA government agency in Australia is seeking an Executive Director, Customer Portfolio Management. You will lead efforts to enhance customer relationships and drive innovative service delivery within the housing sector. The role requires exemplary leadership to ensure that customer-focused services exceed expectations. This position offers opportunities for...
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Executive Director, Customer Portfolio
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA leading government agency in Australia is seeking an Executive Director for Customer Portfolio Management to enhance service delivery across planning, building, and maintenance functions. The position requires strong leadership skills, customer relationship management expertise, and a focus on innovative solutions that align with industry standards. The...
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Executive Director, Customer Portfolio
vor 2 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA government agency in Queensland is seeking an Executive Director, Customer Portfolio Management. The role focuses on leading strategic initiatives, enhancing service delivery in housing, and fostering customer relationships. The ideal candidate will demonstrate exceptional leadership skills, a commitment to innovation, and the ability to manage diverse...
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Director - HR Portfolio Management Office
Vor 3 Tagen
City of Brisbane, Österreich Queensland Government VollzeitJoin to apply for the Director - HR Portfolio Management Office role at Queensland Government . The HR Portfolio Management Office is seeking applications for a Director to join the team. In this role, you will provide leadership in corporate governance and accountability through the effective development and implementation of frameworks and systems that...
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Director (Delivery Portfolio Management Office)
vor 3 Wochen
City of Brisbane, Österreich Department of Transport and Main Roads VollzeitThis permanent, full-time role, based in Brisbane, offers a unique opportunity to oversee rail portfolio management activities across Southeast Queensland and contribute to the delivery of a single integrated transport network. The Director will oversee the sequencing, optimisation, and prioritisation, as well as the commissioning of the various rail...
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Director (Delivery Portfolio Management Office)
vor 3 Wochen
City of Brisbane, Österreich at VollzeitThis permanent, full-time role, based in Brisbane, offers a unique opportunity to oversee rail portfolio management activities across Southeast Queensland and contribute to the delivery of a single integrated transport network. The Director will oversee the sequencing, optimisation, and prioritisation, as well as the commissioning of the various rail...
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Executive Director Credit Portfolio management
vor 3 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitJoin to apply for the Executive Director Credit Portfolio management role at Commonwealth Bank Shape the Future of Institutional Banking with CBA Ready to make an impact? At Commonwealth Bank, we’re building a brighter future for our customers, communities, and people. Join us in Institutional Banking & Markets (IB&M) the team that partners with...
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Associate Director/Director
vor 3 Wochen
Council of the City of Sydney, Österreich Capital Executive Search VollzeitAssociate Director/Director - Infrastructure Fund (Asset Management & Transactions) Direct message the job poster from Capital Executive Search Director / Associate Director – Core Infrastructure (Asset Management & Transaction Lead) Global Infrastructure Fund | Sydney | Core & Core-Plus Focus Our client is a leading global infrastructure investment...
