Business Analyst

About ACECQA We want children in Australia to have the best start in life through quality education and care. We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to : implement changes that benefit children birth to 13 years‑of‑age and their families monitor and promote the consistent application of the Education and Care Services National Law across all states and territories support the early childhood education and care sector to improve quality outcomes for children We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care. ACECQA is committed to being a child‑safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children. The Role The Business Analyst is primarily responsible for performing National Quality Agenda IT System (NQA ITS) business analysis tasks and will need to provide solution recommendations based on a high‑level understanding of existing software systems. The Business Analyst will contribute to the ongoing development and support of the NQA ITS and other ACECQA systems throughout the entire release cycle and will be required to foster and manage mutually beneficial relationships with external and internal stakeholders in state and territory regulatory authorities and the Australian Government. Salary and Term: This role is full time and fixed‑term (until 30 June) at ACECQA Band 5/6 ($103,179 - $140,976). Key Accountabilities Identify and document requirements Creates specification documents that provide clear guidance for technical teams to implement in line with legislation and expectations of stakeholders including subject matter experts. Collaborate with stakeholders and end users to identify and build business requirements. Analyses operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Provides recommendations that will improve systems and controls by analysing current practices, designing solutions and documenting modifications. Monitors release progress by tracking activity; resolving problems; publishing progress reports; recommending actions and escalating issues. Leads and drives discrete projects where required. Tracks and facilitates priority change requests such as action items for governance committees. Test and document system changes Designs and manages test frameworks and procedures to ensure that all changes are thoroughly tested before deployment. Defines team roles and responsibilities, reports and monitors progress during testing phases. Ensures agreed changes will not compromise the data integrity, quality or functionality of the existing systems. Builds and designs test plans, scripts, and cases for each release cycle ensuring changes are aligned to specifications. Participates and conducts operational testing as part of the User Acceptance Testing window. Communication Develops and maintains effective and regular communication with key stakeholders to address and clarify business requirements to ensure user confidence. Manage stakeholder expectations and strive for consensus to implement solutions. Work closely with National Steering Group (NSG) members (with representation from all state and territory regulatory authorities) to progress system changes. Contribute to the NSG workshops by providing expert Business Analyst advice, support and through the demonstration of new proposals. Support and Training Investigate and advise on logged Service Desk issues, maintain associated documentation, and escalates issues to system developers where appropriate. Assists with the development and update of training material. Provide and deliver end‑user training in a variety of formats including webinars and other documented resources. Mentors internal team in analysis and documentation best practice. Eligibility Key Selection Criteria Proven experience in business analysis and design of large‑scale applications with a complex organisational structure. Relevant tertiary qualifications in IT or related discipline including relevant industry certifications, with demonstrated experience in a Business Analyst or Project Management role for a medium size public or private organisation. Extensive experience in business process mapping, process re‑engineering, and requirements gathering, using relevant business process modelling and testing techniques, including the formal representation of use cases and workflows. Strong analytical and logical approach to problem solving, including interpreting and analysing data to produce meaningful information and business insights, and undertaking qualitative and quantitative research to identify trends to assist with determining business priorities. Attention to detail and demonstrated experience in preparing high‑quality project documentation including business and functional requirements, performance reports, project plans, process flows, and business cases. Demonstrated experience in developing specification requirements for CRM systems. Strong interpersonal, consultation, negotiation, and presentation skills with the ability to verbally communicate clearly and effectively with business stakeholders, external vendor partners, and internal teams. Excellent documentation skills, including proven experience in the authoring of specifications and manuals. Demonstrated ability to work independently and prioritise work to meet required timelines. Desirable Experience working in, or with, a regulatory or government environment. A working knowledge of Microsoft CRM Dynamics 365. Experience in CRM Dynamics implementation, configuration, system design and / or related business process experience. Experience organising user groups and in positively influencing participation and outcomes. How to Apply The closing date for applications is 8 December. Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role. To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to the Business Analyst vacancy and click Apply for Job . The application process will require you to : Attach a CV of no more than 5 pages which demonstrates your ability to meet the criteria contained in the position description. Provide the details of at least two referees who have directly supervised you within the last five years of employment. All complete applications will be acknowledged. Important Note Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role. More Information If you have any questions about the recruitment process please email the HR team at #J-Ljbffr. #J-18808-Ljbffr