Lobby Ambassador

Description Loyalty Ambassador Beautiful location on the Elizabeth Quay waterfront Training and Career Development opportunities within an international brand Discounts on hotel rooms and food and beverage within Marriott Discounts on retail venues around the location Recognition and wellbeing programs Marriott Life with the Works Paid Birthday Leave Sabbatical Leave and Parental Leave Free Employee Meals About the Role Duties Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g. Restaurant & Bar Front Desk Business Center Lounge etc.). Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities. Wear the mascot costume and embody the character in a fun energetic and professional manner. Engage warmly with children and families creating memorable and enjoyable experiences. Greet and interact with guests in a friendly and approachable manner. Follow safety and performance guidelines to ensure a safe environment for guests and yourself. Skills & Experience Responsible Service of Alcohol from Nationally Accredited Training provider (RSA) Im Alert Food Safety Certification (from City of Perth) Experience working in customer service role preferable Passion for customer service. A genuine love for working with children and families. Confidence performing and engaging in public. Physical fitness and stamina to wear the mascot costume for extended periods. Reliability punctuality and a strong sense of responsibility. Flexibility to work during school holidays weekends and festive periods. Unrestricted working rights for Australia Only shortlisted candidates will be contacted to go through our selection process. At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Key Skills Sales Experience Marketing Customer Service Google Docs Serving Experience Retail Sales Android Product Demos Event Planning Events Management Event Marketing Dancing Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr