Sales and Services Consultant

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service. As Sales and Services Consultant, you’ll be the first point of contact for our customers, providing friendly, knowledgeable support over the phone. You’ll work closely with others, contribute ideas, and grow in a role that values collaboration and continuous improvement. This opportunity requires full-time availability Monday to Friday (8.30am-5.00pm). During your first 6 months, you’ll complete the ANZIIF Tier 2 General Insurance Compliance certification. You’ll be working from a WFI office during this time to ensure you get the supervised training you need. Hybrid work arrangements will be considered after this period subject to business requirements. This is a permanent full-time role based in Jagera Giabal and Jarowair Country (Toowoomba). What You'll Do Provide friendly and professional support to customers calling our 1300 number, helping with enquiries, policy information, and general assistance. Listen actively and communicate clearly, ensuring customers feel heard, understood, and supported throughout their interaction. Work closely with internal teams to ensure customer requests are actioned efficiently and correctly. Follow up on customer queries and outstanding items to ensure timely resolution and a smooth experience. Maintain accurate records and documentation to support quality service and compliance. Look for ways to improve the customer experience, sharing feedback and ideas that help us deliver even better service. What You'll Bring Well-developed rapport building, active listening, and communication skills. Tech-savvy and confident using multiple systems and platforms simultaneously. Confident with the ability to make decisions and work within business guidelines and processes. Strong customer service skills from face-to-face or phone-based roles. Reliable, accountable, and always looking for ways to improve and grow in your role. Demonstrated ability to work autonomously, use initiative, and have good attention to detail. What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Industry‑leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr