Case Manager

Case Manager - Staying on Track Program (12 Months Fixed Contract) CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions. CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay. A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice. Purpose of the Position The Staying on Track Case Manager plays a vital role in supporting Aboriginal and Torres Strait Islander young people aged 10-21 to achieve stability, wellbeing, and connection. Working from a trauma-informed, culturally safe, and strengths-based framework, the Case Manager provides individualised support to young people and their families who are navigating complex challenges - such as involvement with the youth justice or child safety systems, disengagement from education, family breakdown, homelessness, and mental health concerns. This role is more than coordination; it's about empowering young people aged 10-21 to break cycles, reconnect with culture, access opportunities, and thrive. Whether it's supporting re-engagement with school, managing risk, navigating systems like Child Safety or Youth Justice, or simply being a consistent, reliable presence - your impact will be life-changing. Responsibilities and Duties Case Management Provide intensive, individualised case management for Aboriginal and Torres Strait Islander young people. Develop, implement, and regularly review culturally responsive case plans in collaboration with the young person and their support network. Conduct holistic assessments, including safety planning and risk identification. Support young people to access services, such as housing, mental health, education, justice supports, and cultural mentoring. Cultural Safety and Community Connection Embed cultural knowledge and community strengths into all aspects of service delivery. Engage local Elders, community members, and cultural mentors to support identity and belonging. Facilitate cultural reconnection activities and promote participation in community and cultural event. Trauma-Informed & Healing-Focused Practice Apply trauma-informed, developmentally appropriate interventions. Provide safe, consistent, and respectful support to build trust and emotional regulation. Respond to challenging behaviours with empathy, patience, and de‑escalation skills. Collaboration and Advocacy Work collaboratively with internal teams and external stakeholders, including Child Safety, Youth Justice, schools, housing providers, health services and legal services. Advocate for the needs and rights of young people and their families within complex systems. Build and maintain respectful relationships with key stakeholders including Child Safety, education providers, Elders, community leaders, other ACCO's and the Youth Justice System. Represent the organisation at interagency meetings, panels, forums and government consultations. Client‑Centred Practice Support intake, assessment, planning, and review processes to ensure high‑quality, individualised support. Monitor client progress and outcomes in areas such as emotional regulation, cultural identity, education/employment, family reconnection, and offending behaviours. Manage complex risk and safety issues in consultation with leadership and statutory partners. Administration and Compliance Maintain accurate, timely, and confidential records, case notes and reports. Contribute to data collection, monitoring and evaluation processes, and funding compliance requirements. Attend regular supervision, team meetings, and professional development sessions. Risk & Quality Management Ensure robust risk management frameworks are in place for working with young people with complex needs and offending behaviours. Monitor service quality and lead continuous improvement processes. Respond to incidents, complaints, and case escalations in accordance with departmental procedures. Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS) At all times work within CQID’s Workplace Health & Safety Policies and Procedures Other responsibilities as directed by the Manager and Team leader to meet program expectations. Key Selection Criteria Aboriginal and/or Torres Strait Islander heritage is highly desirable for this role. In accordance with the program’s commitment to cultural safety, community connection, and self‑determination, Aboriginal and/or Torres Strait Islander applicants are strongly encouraged to apply. Non‑Indigenous applicants will be considered only if no suitable Aboriginal and/or Torres Strait Islander candidates are identified in the initial recruitment round. Demonstrated experience working with Aboriginal and Torres Strait Islander young people in justice, community, or youth work settings. Strong understanding of intergenerational trauma and the principles of cultural safety. Experience in case management, risk assessment, and coordinating holistic support plans. Skills in youth engagement, rapport‑building, and managing complex behaviours. Ability to work independently and as part of a multidisciplinary team. Willingness to participate in cultural learning, supervision, and ongoing professional development. Knowledge of the Child Safety and Queensland Youth Justice system, including supervised orders and diversionary programmes. Understanding of SEWB, restorative justice, and healing frameworks. Lived experience or strong community connections with Aboriginal and Torres Strait Islander peoples. Ability to deliver, support and evaluate culturally appropriate programs including on‑country, yarning circles, identity strengthening. Qualifications and Experience Understanding of Queensland Child Safety and Youth Justice systems, legislation, and diversionary approaches. Relevant qualifications in Social Work, Youth Work, Community Services, or similar field. Minimum 2 years' experience working with young people in case management or support coordination roles. Knowledge of the Child Protection Act, Youth Justice Act, and/or other relevant legislation. #J-18808-Ljbffr