Client Services Manager

ACS Property Services is a leading cleaning service provider across Australia, committed to excellence. Founded in 2007, our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values revolve around being customer‑centric, constantly innovating, and fostering a spirit of unity – where we work as one team, one family. About the role We’re looking for an experienced Client Services Manager to take ownership of day‑to‑day operations, ensuring client satisfaction, operational efficiency, and service excellence across multiple sites. Reporting to the State Manager Victoria, you’ll be the key liaison between clients and our operational teams—overseeing service delivery, resolving issues, and implementing improvements that strengthen partnerships and drive business growth. Salary: $70-80k pa, plus super and company car (for work purposes) Location: This is an onsite role (at ACS offices and client sites), Monday to Friday, 8:30am-5pm. ACS HQ is currently based in Mulgrave and will be moving to South Melbourne in 2026. What you'll be doing Build lasting relationships – Be the trusted face of the company for a portfolio of clients, checking in regularly and keeping communication strong. Keep services on point – Oversee quality and performance across sites, making sure everything runs to the highest standards. Solve problems like a pro – Jump in quickly to sort out issues and keep clients smiling. Lead and inspire – Support, coach, and motivate your cleaning teams and site supervisors to deliver their best. Stay on top of the details – Manage contracts, reports, and compliance with confidence and care. Spot opportunities – Look for ways to improve services and add value for our clients. What you'll bring A diploma or degree in Business, Facilities Management, Hospitality, or a related field (preferred). 5+ years’ experience in client services, operations, or account management (ideally in cleaning, facilities, or service industries). Strong leadership and communication skills. A knack for problem‑solving and relationship building. Great time management and tech skills (Microsoft Office, CRM, reporting tools). Valid Victorian driver licence, with ongoing Australian work rights, and willingness to undertake other compliance related checks, eg. annual police check, WWCC Commitment to full time onsite work What's in it for you? Stability – Join a well‑established business with secure, ongoing client contracts Empowerment and autonomy - Be able to problem solve independently knowing you are backed by supportive leadership Purpose with impact – Be a key voice in shaping client relationships and driving operational excellence across the business. Supportive, values‑driven culture – Join a team that lives by "One Team One Family," where your contribution truly matters. Ready to join us? If you are someone who believes that exceptional customer service should be a standard for every business, values teamwork, and shares our commitment to excellence, we want to hear from you Join us in bringing total peace of mind for our valued clients across Australia. To apply, please submit your resume outlining your experience and why you would be a great fit for our team. We look forward to welcoming you aboard At ACS, we embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation. Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply. #J-18808-Ljbffr