Application Support Engineer

vor 1 Woche

Shepparton, Österreich Assetsoft Vollzeit

The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing endto-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. Responsibilities Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams). Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems. Query and analyze SQL databases to retrieve data and resolve discrepancies. Test and debug API integrations for real-time data exchange between software systems (e.g., MRI, IVIVA). Maintain a well-documented knowledge base with step-by-step guides for common issues. Log all incidents in a ticketing system, including troubleshooting steps and resolutions, to ensure traceability and consistency. Work closely with software vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs. Partner with internal teams for cross-functional tasks such as testing, training, and process improvement. Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices. Proactively identify recurring issues and implement preventive measures to enhance system stability. Perform post-implementation testing to verify the resolution of reported defects and validate system changes. Requirements Strong knowledge of SQL for data queries and troubleshooting. Hands-on experience with REST / SOAP APIs, including testing via tools like Postman. Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal. Experience in cloud integration and debugging applications built on . NET frameworks is a plus. Skills Excellent analytical skills to quickly understand and resolve complex issues. Strong communication skills to engage with technical and non-technical stakeholders effectively. Ability to manage stress and handle aggressive timelines or challenging clients. Industry Knowledge: Understanding real estate, property management systems, and accounting processes is preferred. Tools Familiarity with ticketing systems, remote desktop applications, and collaboration platforms (e.g., Teams). Education and Experience Bachelor's degree in computer science, IT, or a related field. 2+ years of experience in application support, technical troubleshooting, or a similar role. Exposure to real estate management systems and global client interactions is an asset. Time Zone: Australian AEST; expected to be available from 8:00 AM AEST to 5:30 PM AEST. Equipment: High-speed internet and a personal laptop are mandatory. Additional Notes The role involves managing critical incidents for clients in New Zealand and Australia. The ASE must liaise with team leaders and managers, ensuring alignment with client expectations and internal escalation policies. Exposure to highly micromanaged environments and readiness to adapt to evolving workflows are required. This role suits candidates who are passionate about technology, problem-solving, and delivering exceptional client experiences. We encourage you to apply if you are eager to work in a dynamic, fast-paced environment. #J-18808-Ljbffr

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