Despatch Coordinator

About the Role As our Despatch Coordinator, you will demonstrate a high level of customer service and attention to detail with previous experience in despatch planning, scheduling and prioritisation. You will be responsible for planning despatch to optimise service levels and customer satisfaction, without compromising our well‑established safety and quality standards. Hours 5am – 1pm, Monday to Friday Your Responsibilities Will Include Provide a high level of customer service Ensure required fleet matches delivery plan Accurate despatch of correct order to customer Liaise with sales, warehouse and transport providers to resolve urgent and critical customer requirements Managing driver and wait times with an expectation to reduce yard wait time Performing load checks and auditing of loads and load restraint Sign off safety checklists and adhere to all relevant health and safety policies, standards, procedures and legislative requirements Ensure all required paperwork and administration duties are completed in a timely and accurate manner Requirements For This Role Demonstrated customer service experience Reliability, punctuality, commitment and ability to work autonomously Excellent time management and prioritisation skills Experience and/or knowledge of the transport industry and understanding of load compliance Customer service and relationship management mindset with strong negotiation skills Agile mindset with focus on continuous improvement initiatives Computer literate with experience in Microsoft Office Suite, JDE/SAP, Sparks (desirable) Key Benefits Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for employees with at least 12 months service (limitations apply) Long service leave after 5 years: accrual of 1.3 weeks per year of service after 5 years continuous service Employee Benefits Program: discounts on a wide range of products and services from leading brands Corporate rates for private health insurance: discounted cover through Nib Health Insurance About Us InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, producing sustainable steel using electric arc furnaces. We supply solutions for commercial, residential and large‑scale infrastructure projects, and are committed to becoming carbon neutral by 2030. InfraBuild Reinforcing™ is the trusted supplier of reinforcing solutions to major infrastructure and mega projects across Australia. Why Work Here? Purpose‑driven culture focused on sustainability and innovation Supportive environment that values work‑life balance and personal development Opportunities for growth and leadership within a global industry We are an inclusive employer committed to diversity of all kinds. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. #J-18808-Ljbffr