Lead Service Designer
vor 3 Wochen
Lead Service Designer Location: ACT Based (Hybrid) Security Clearance: Baseline Cleared (Mandatory) Contract Length: 6-Month contract + 2 × 12-Month extensions (Based on the Department's discretion) About the position: Our Federal department client is a currently initiating a large federal program which would involve bringing on a seasoned 'Lead Service Designer' to drive human-centred design (HCD) outcomes across their major initiatives. This role sits within a high-impact transformation environment and focuses on aligning complex service ecosystems with mandated government policy requirements helping them to modernise their current technology landscape. Our ideal candidate will work at the intersection of service design, digital policy alignment, and multi‑agency program delivery contributing to several priority initiatives. This position requires strong stakeholder influence, structured design capability, and the ability to translate research insights into actionable service blueprints across a complex regulatory and service landscape. Key responsibilities of the position: Develop service blueprints and service maps for assigned program streams. Produce user journey maps, design artefacts, and communication tools to support decision‑making. Support product owners in the development of EPICs and upstream refinement activities. Work closely with multidisciplinary delivery teams to guide feature refinement and detailed design. Translate research insights, policy constraints, technical considerations, and business objectives into structured design outputs. Build strong, collaborative relationships with delivery teams and senior business stakeholders. Influence stakeholders to understand constraints, support design recommendations, and align to policy requirements. Apply demonstrated experience in service design concepts, frameworks, and implementation methods. What we are looking for: Proven experience as a Service Designer within large, complex program environments. Strong capability in producing service blueprints, journey maps, user flows, and HCD artefacts. Experience working with multidisciplinary delivery teams in Agile‑lean environments. Demonstrated ability to influence senior stakeholders in policy‑driven or regulatory programs. Ability to interpret research insights and convert them into structured service design outputs. Sound understanding and background in large Commonwealth human services programs. Familiarity with high‑level policy alignment, digital strategy, and service transformation in government contexts. Work alongside senior strategists, product owners, and multidisciplinary delivery teams. Impactful, user‑centred design work shaping programs used by millions of Australians. To showcase your interest for the position, click on 'APPLY' on our website or for any further information, please contact Sanat Anmadwar on We look forward to seeing how your expertise can help us achieve excellence #J-18808-Ljbffr
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Service Design Lead
Vor 2 Tagen
Canberra, Österreich Publicis Groupe VollzeitCompany description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile...
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Service Design Lead
Vor 2 Tagen
Canberra, Österreich Publicis Groupe ANZ VollzeitCompany description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start‑up mindset and modern methods, fusing strategy, consulting, and customer experience with agile...
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Service Design Lead
vor 7 Stunden
Canberra, Österreich UNAVAILABLE VollzeitCompany Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile...
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Service Design Lead
vor 7 Stunden
Canberra, Österreich Publicis Sapient VollzeitJoin to apply for the Service Design Lead role at Publicis Sapient Job Description As a Manager in Service Design within our Public Sector practice, you will lead strategic design initiatives and collaborate with cross‑functional teams to shape impactful government service strategies, experiences, and solutions. This role goes beyond delivery—it is about...
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Service Designer
vor 4 Wochen
Canberra, Österreich Geoscience Australia VollzeitJoin to apply for the Service Designer Lead role at Geoscience Australia . 1 day ago – Be among the first 25 applicants. Geoscience Australia is Australia's pre‑eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth...
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Strategic Service Design Lead, Public Sector
vor 7 Stunden
Canberra, Österreich Publicis Sapient VollzeitA leading digital transformation partner is seeking a Service Design Lead to spearhead innovative government service strategies. This role involves leading strategic design initiatives, collaborating with cross-functional teams, and driving human-centered design principles. Candidates should have extensive experience in service design projects, exceptional...
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Service Designer
vor 2 Wochen
Canberra, Österreich Bridge IT Engineering Vollzeit1 week ago Be among the first 25 applicants Direct message the job poster from Bridge IT Engineering Information Technology Recruitment Consultant at Bridge IT Engineering 6 months initial contract up to 12 months potential extension Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA Australian Citizenship with Baseline clearance is required Bridge IT Engineering...
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Senior Public Sector Service Design Lead
Vor 2 Tagen
Canberra, Österreich Publicis Groupe ANZ VollzeitA leading digital transformation consultancy in Canberra is seeking a Service Design Manager to lead strategic design initiatives and collaborate with cross-functional teams. The successful candidate will drive impactful service strategies aimed at enhancing government experiences. They will be responsible for navigating complex challenges and embedding...
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Canberra, Österreich Publicisgroupe VollzeitA global digital transformation partner is seeking a Manager in Service Design to lead strategic design initiatives in Canberra. You will drive impactful government service strategies, collaborate with multidisciplinary teams, and facilitate workshops to influence decision-making. The ideal candidate will have 5–7 years of experience in service design,...
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Senior Service Design Lead — Public Sector
vor 7 Stunden
Canberra, Österreich UNAVAILABLE VollzeitA digital transformation partner in Canberra seeks a Manager in Service Design to lead strategic initiatives in the public sector. The role involves guiding multidisciplinary teams to optimize service experiences and influence organizational change through human-centered design principles. Candidates should have 5-7 years of experience in consulting or...
