Service Advisor
Vor 2 Tagen
Job Purpose Salary : £30,000 - £32,000 OTE £18,000 The role of the Service Advisor is to : Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles. Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards. Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile. Key Responsibilities Provide exceptional levels of customer service and ownership throughout your customer's Harwoods experience. Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer. Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets. Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention. Confidently establish an understanding agreement with the customer of the work to be carried out. Accurately maintain the service department loading system in line with workshop capacity. Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation. Understand and adhere to manufacturer service requirements. Maintain safe working practices and abide high standards of the business. Take on additional responsibilities as required by the business. Skills & Requirements Essential Full UK driving licence. Organised. Smart appearance. Confident. Ability to excel in a team-based environment and achieve common goals. Desirable Relevant experience in a customer facing role delivering excellent service. Main dealer experience preferred. Hours Mon - Fri 8am - 6pm. Saturday - 1pm rota 1 / 6 paid as overtime or time off in lieu. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below : We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners : Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN We operate across 5 counties in the South East of England, namely : Surrey, East Sussex, West Sussex, Wiltshire, Hampshire. With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including : recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities. We demand the best for our colleagues and our customers and look forward to your application. Skills for the job ITLiteracyNumeracySmart Appearance #J-18808-Ljbffr
-
Service Advisor
Vor 4 Tagen
City of Hobart, Österreich Kpi People VollzeitService Advisor – Cambridge per hour – Weekly Pay – Flexible Contract Length – Full Time or Part Time – 47.5 paid hours guaranteed per week – PAYE – NO WEEKENDS – Further contracts available for the right candidate. What's in it for you? Competitive Hourly Rates Weekly Pay Guaranteed 47.5 paid hours per week with overtime available Referral...
-
Financial Advisor Melbourne Australia
vor 4 Wochen
City of Melbourne, Österreich International Financial Advisor Jobs VollzeitJoin to apply for the Financial Advisor Melbourne Australia role at International Financial Advisor Jobs Join to apply for the Financial Advisor Melbourne Australia role at International Financial Advisor Jobs Get AI-powered advice on this job and more exclusive features. Our client is seeking career driven individuals to join their Wealth Management...
-
Service Advisor
Vor 6 Tagen
City of Hobart, Österreich Tony White Group Tasmania VollzeitOverview Join our Hobart Service department team as a Service Advisor – Where Your People Skills and Passion for Cars Come Together! Are you a people-person with a knack for organisation and a strong work ethic? Do you thrive in a fast-paced environment where no two days are the same? We're looking for an enthusiastic and customer-focused Service Advisor...
-
Service Advisor
Vor 2 Tagen
City of Hobart, Österreich Your Local Motor Group VollzeitOverview Join our Hobart Service department team as a Service Advisor – Where Your People Skills and Passion for Cars Come Together! Are you a people-person with a knack for organisation and a strong work ethic? Do you thrive in a fast-paced environment where no two days are the same? We're looking for an enthusiastic and customer-focused Service Advisor...
-
Service Advisor
vor 3 Wochen
City of Melbourne, Österreich Cox Auto Service Centre VollzeitAbout the role As a Service Advisor at Cox Automotive Repairs Pty Ltd, you will play a crucial role in ensuring a seamless customer experience. Based in South Melbourne, this full‑time role is responsible for liaising with customers, managing vehicle repairs, and maintaining strong relationships with our team of experienced technicians. What you’ll be...
-
People Services Advisor
vor 3 Wochen
Hobart, Österreich Ventia VollzeitVentia Harris Park, New South Wales, Australia An exciting opportunity for an experienced generalist People Services Advisor to join a fun, collaborative, and hardworking team supporting a diverse organisation. This role can be based anywhere in Australia. What's On Offer Join one of the largest essential service providers in Australia and New Zealand....
-
Service Advisor
Vor 6 Tagen
City Of Canning, Österreich Cannington Mazda VollzeitSenior Service Advisor | Team Leader – Cannington Mazda – WA’s Largest Dealership Are you an experienced Service Advisor looking to take the next step in your career? Do you thrive in a fast-paced, customer-focused environment ? Join WA’s biggest Mazda dealership and lead a high-performing team in our service department! About the Role As a Senior...
-
Customer-Focused Automotive Service Advisor
Vor 2 Tagen
City of Hobart, Österreich Your Local Motor Group VollzeitA local automotive service provider in Hobart is seeking an enthusiastic Service Advisor to join their team. You'll serve as the vital link between customers and the workshop, ensuring that their needs are met with professionalism and care. Responsibilities include greeting customers, explaining repairs in a friendly manner, and overseeing job costing...
-
Service Advisor
Vor 6 Tagen
City Of Wanneroo, Österreich Regent Motors Group VollzeitOverview An exciting opportunity has come up for a qualified Service Advisor to join our growing team at Wangara MG. The Service Advisor will be a principal contact for the service department. The successful applicant must be driven, extremely customer focused and be able to multi task in a busy workplace. You will be responsible for liaising with the...
-
Automotive Service Advisor
Vor 2 Tagen
City of Hobart, Österreich Harwoods Ltd VollzeitA leading automotive retail group is seeking a Service Advisor to provide outstanding customer service and manage communication between customers and the workshop. Key responsibilities include addressing customer queries, maintaining high communication standards, and upholding manufacturer service requirements. The ideal candidate should possess a full UK...
