Field Service Technician

Contribute to our mission, Technology for Life. Reporting into the Service Team Leader, the new Field Service Technician will be based in the western suburbs of Melbourne, Geelong, or further west, and traveling to regional customer sites through the state, and interstate where required. There is a requirement to be away from home on occasional service runs. You will play a key role in servicing our diverse customers by using their strong technical skills, computer competency, and ability to learn and adapt to our ever‑evolving products. Key Responsibilities Maintain, repair, and test Draeger safety products; Produce work conducted reports for customers; Prepare detailed quotations for customers; Maintain accurate service records; Provide high quality service and support to our customers; Onsite customer user and maintenance training; Travel regularly to regional customer sites in Melbourne metro, regional Victoria, occasionally to other States, as required; Apply a compliance focused mindset across all operations, and; Always ensure a safety‑first approach. Qualifications Formal qualification a maintenance trade discipline or demonstrated relevant experience; 2+ years’ post‑trade experience and proven competency in a similar position; Willingness to travel regularly to metro and regional client sites, and ad‑hoc interstate; Capacity to effectively service a range of technical safety products; Exposure to delivering product training for a variety of users; Experience with technical documentation and diagrams, comprehending technical problems presented by customers, and providing effective solutions; Well versed in effectively articulating company and product information to customers; Working knowledge of routine arithmetic calculations and pricing structures to complete quotations; Proficient in various computer software, including Microsoft Office suite of applications; Adaptability and readiness to handle multiple, changing priorities in a fast‑paced environment; Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards; Strong customer focus, problem solving, communication, organisational, and task management skills; Team player with a positive, can‑do attitude and willingness to learn, and; Current Drivers License. A Police Check will be required for this position. Make a difference – and be rewarded accordingly. Benefits 4 weeks’ Purchased Leave; Company paid Parental Leave, including Superannuation; Personal and tailored coaching for transitioning in and out of Parental Leave; Genuine and dedicated career and retirement planning and support; Corporate Social Responsibility (CSR) partnerships; Birthday and Service Anniversary vouchers; Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts; Employee Assistance Program (EAP) for you, and your family; Flat structure and open doors, giving you access to everyone in the business, and; Structured leadership programs, mentoring initiatives, and global learning platforms. We are passionate about everything we do. And we do it for Life. Draeger is a globally trusted company with a well‑established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state‑of‑the‑art technology that combines real engineering with the digital future. With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find. We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know. Draeger is an Equal Opportunity Employer and committed to respect, fairness, and transparency. Everyone is unique and each Draeger employee contributes to our inclusive and diverse workplace. Applicants must demonstrate the right to work in Australia or New Zealand. No agency assistance is required. #J-18808-Ljbffr