Operations Centre Technical Officer

Permanent Full Time opportunity available (36.25 average hours/week) Relevant trade qualifications + experience with SCADA systems LGO 5 ($124,954 - $130,412 per annum + superannuation) based on skills, qualifications and experience Why Choose Us Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle. Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city. We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city. Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future. Our Vision: A globally connected community driven by lifestyle and nature. Our Purpose: Grow Townsville Our Values: Safety, Excellence, Respect, Value, Enjoyment About The Role This role will monitor and control Water and Wastewater assets for Townsville City Council. Ensuring the reliability of assets and equipment and to improve environmental compliance, safety and service levels, while reducing maintenance costs. This role will also take customers calls outside of normal working hours and lead work teams and coordinate resources after hours. The role is critical for the implementation of the Townsville Water operations and customer strategies and will improve the coordination of resources, which will result in reduced reactive maintenance, increased maintenance efficiency, cost reduction and improved compliance and levels of service. This position will work a rotating, even time shift to cover the full 24 hours each day, 365 (6) days a year. Shifts are rostered for 12.25 hours (12 hours and 15 minutes), including a handover. The night shifts will be predominantly worked alone. The ability to self-manage and be proactive will also be important for this position. About You Our ideal candidate will have: Relevant trade qualification highly desirable or equivalent industry experience. Substantial experience with SCADA systems and the operation of water and wastewater assets. Ability to use Technology 1 system (CES and Property & Ratings) and knowledge of CLIVE, TARDIS, Paradigm, Guardian, Townsville Maps and Plan Index. Planning, organising skills and experience with coordination of resources in an operational role, including demonstrated experience in using maintenance planning tools and techniques. Experience and ability to read and interpret engineering drawings. Experience in and knowledge of disaster management in the water industry. Good interpersonal skills to liaise with all levels of staff in the field and management. Excellent written and oral communication skills, including report writing and sound analytical skills to interpret, analyse and report on data. High level of computer literacy and experience with Microsoft Office applications Word, Excel, and Outlook and Computerised Maintenance Management Systems. How To Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role. For Further Information Review The Position Description. Closing Date: 11.45pm, Tuesday 18 November 2025 What We Offer 17.5% annual leave loading Up to 5 weeks annual leave Up to 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Learning and Development opportunities Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees’ superannuation for contributing employees shall be 13.5% of the employees’ ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings. We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au or phone 9*** for a confidential discussion. Attachments OC Technical Officer_PD.pdf #J-18808-Ljbffr