Applications Packager

Datacom Canberra, Australian Capital Territory, Australia. This role provides key packaging services to one of our largest customers as part of a broader team, responding to contracted and project requests. Note: Australian Citizenship and an active Baseline Clearance are required by customer requirements. What you’ll do Software packaging and repackaging from discovery through to deployment support Package based on BAU tickets as well as project work Participate in project planning sessions and project delivery Prepare documentation for use by Operational staff Analyse and rectify packaging problems Leverage enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAs Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses Operate in, and contribute to, a high-performing team culture Identify service improvements, efficiencies, and/or cost reductions for Datacom customers Follow best practice methodologies and recognised ITIL processes (e.g., change/release) Provide guidance and mentoring to less experienced Datacom staff to support growth and competence Take responsibility for technical aspects of solutions including bid responses, product/solution briefings, projects, PoC management, and training of Datacom support staff Additionally, the role will also require some leadership/2IC functions Provide technical leadership to the Application Packaging team for major incidents/projects Be a point of contact and manage escalations for internal and external stakeholders; escalate issues as required to the Application Packaging Team leader Ensure call management queues are managed effectively in accordance with customer SLAs Datacom is agile and adapts to changing requirements; responsibilities may evolve to meet business needs. What you’ll bring Minimum 5 years’ experience in the IT industry, preferably within an IT Managed Service Provider environment Approximately 3 years’ experience in a similar Application Packaging role Exceptional knowledge of packaging tools such as InstallShield, PACE, etc. Strong knowledge of Windows 10, Windows 11, and macOS Skilled in endpoint management platforms including SCCM, Intune, VMware Workspace ONE, and JAMF Strong troubleshooting, customer service, communication, and prioritisation skills Ability to work autonomously with minimal supervision Adaptability to rapid change in a dynamic working environment Willingness and ability to travel to Datacom offices, customer sites, and conferences as required Nice to have Experience with MSIX packaging and deployment Customer Satisfaction Ensure outstanding levels of customer satisfaction by providing timely responses to queries and professional communication Active participation in internal and customer meetings with follow-up on action items Team Engagement Contribute to a positive, collaborative team environment aligned with Datacom values Develop effective working relationships and consult with team members, clients, or third parties to obtain required information or decisions Demonstrate initiative and accountability; support knowledge sharing and constructive feedback Support other members of the wider Intelligent Workspace group where possible Project Delivery Commitment to exceptional project delivery in line with Datacom methodologies Deliver projects on time and within budget with appropriate collaboration with customers Identify improvements or opportunities within new accounts and contribute to service improvement activities Accurate and timely project reporting and timesheet completion Assist pre-sales with scope in customer environments Manage workloads to enable smooth handover to BAU when needed Training and Development Commitment to continuous personal development with a personal development plan Attain/maintain relevant certifications Provide constructive feedback on team development needs Why join us at Datacom Datacom is one of Australia and New Zealand’s largest IT professional services providers. We offer a dynamic, agile environment with opportunities for career growth, social events, flexible working, remote options, and professional development. You’ll be recognised and valued for your contributions in a collegial environment that supports learning and collaboration. #J-18808-Ljbffr