IT Operations Manager

IT OPERATIONS MANAGER | Sydney (St Leonards) Are you a seasoned technology leader with a passion for operational excellence, high-performing teams, and delivering reliable, modern IT services? Looking to combine impact, leadership, and lifestyle flexibility within a values-led organisation? Join the Hamilton Island IT team as our IT Operations Manager , based in our Sydney office at St Leonards. In this pivotal leadership role, you’ll oversee the day-to-day operation of our technology environment—from infrastructure and applications to service delivery—ensuring the systems that power Australia’s most iconic island resort are secure, stable, and future-ready. This is your opportunity to lead transformative change, uplift IT capability, and help shape the technology foundation that enables extraordinary experiences for our guests, employees, and community. Why you’ll love working with us Convenient St Leonards location close to transport, cafés, and amenities Work from home every Friday for the perfect work-life balance Be part of an exciting digital transformation across one of Australia’s leading resort operations Supportive and collaborative culture within a values-led organisation Free on-site gym and subsidised fitness classes Discounted accommodation, tours, and dining on Hamilton Island Career growth and professional development opportunities across the wider Hamilton Island Group Where you’ll make an impact Reporting to the Chief Information Officer (CIO), you will lead the operational heartbeat of IT—ensuring our infrastructure, applications, and service operations are robust, responsive, secure, and aligned to business priorities. You will shape operational strategy, uplift capability, and guide a talented team of IT professionals to deliver exceptional service across the organisation. Operational Planning & Effectiveness Develop and execute IT Operational Plans that support business goals Contribute to enterprise IT strategy as a key member of the IT Leadership Team Lead operational governance processes and ensure alignment with organisational objectives Drive digital transformation initiatives to enhance efficiency and customer experience Oversee the effective implementation and management of IT infrastructure, applications, and services Manage operational budgets and ensure cost‑effective service delivery Maintain structures, processes, and governance frameworks that support reliable daily operations Lead Disaster Recovery and collaborate on IT risk and security management Support the delivery of IT projects, ensuring outcomes meet scope, cost, and schedule Operational Management Ensure continuous delivery of IT services through strong SLA management Oversee the performance, monitoring, and reliability of all IT systems Maintain compliance with laws, regulations, and internal governance standards Manage vendor and supplier performance to ensure optimal service outcomes Assess and mitigate risks associated with IT systems and operations Stay abreast of industry trends, pricing, and emerging technologies to support informed decision‑making Uphold a robust IT security posture to protect organisational data and systems Leadership & People Management Lead, mentor, and develop the Network Engineer, Applications Manager, and Helpdesk Manager Build a high‑performing team culture aligned to Hamilton Island’s values—Service, Excellence, Team, Safety, Environment Recruit, develop, and retain skilled IT professionals Provide coaching and guidance, addressing performance or behaviour misalignment Celebrate successes and recognise team contributions through formal and informal programs Foster collaboration across IT disciplines including Security, Data, Development, Projects, and Architecture What we’re looking for You are an experienced operational technology leader with strong business acumen, excellent people skills, and the ability to maintain a stable, secure, and high‑performing IT environment in a complex organisation. To be successful, you’ll need Bachelor’s degree in IT, Computer Science, or related field (essential) 10+ years’ experience in senior IT management roles (essential) Leadership experience within large, complex environments—hospitality highly desirable Demonstrated capability in technology and digital leadership Proven ability to uplift teams, systems, and processes to support organisational growth Strong experience in IT security management, risk, and compliance Broad experience managing internal stakeholders, contractors, and IT service providers Background in customer‑centric or capital‑intensive industries (desirable) Strong understanding of infrastructure, enterprise applications, and outsourced systems Solid grasp of project management principles and service management frameworks Skills and Attributes Strategic thinker with hands‑on operational expertise Excellent communicator, able to engage stakeholders across all levels Pragmatic, solutions‑oriented, and driven by measurable outcomes Strong leadership capability—able to build cohesive, aligned, high‑performing teams Exceptional problem‑solving ability in complex environments Passionate about service excellence, continuous improvement, and innovation About Hamilton Island Our mission is to share the wonder of Hamilton Island with the world by creating wonder‑filled experiences for our guests, employees and community. Every team member plays a role in shaping those experiences making Hamilton Island not just a great place to visit, but a great place to work. A little island can do wonders - make your next career move one to remember. Apply now #J-18808-Ljbffr