Strategic Workforce Manager – Contact Center

A dynamic workforce solutions company is seeking a Workforce Manager in Joondalup, WA. This pivotal role involves creating and implementing strategic workforce plans, leading a team to exceed KPIs, and enhancing business performance through analytics. The ideal candidate has contact center experience and strong communication skills. Join a passionate team...

A global business in customer experience is seeking a Workforce Manager to create and implement strategic workforce planning, drive analytics, and lead team performance. The ideal candidate has experience in a contact center, strong communication skills, and the ability to collaborate with stakeholders effectively. Additional benefits include access to...

Workforce Manager at Probe CX Location: Probe CX Joondalup, Western Australia, Australia About the Role The Workforce Manager is responsible for creating, implementing and driving a strategic approach to workforce planning while considering current state and strategically planning for future needs in partnership with other business units. Lead ongoing...

Workforce Manager page is loaded## Workforce Managerlocations: Joondalup WA Australiatime type: Full timeposted on: Posted Todayjob requisition id: JR12699At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia...

The Workforce Manager is responsible for creating, implementing and driving a strategic approach to workforce planning while considering current state and strategically planning for future needs in partnership with other business units. Lead on-going development of workforce planning strategies including the provision of workforce analytics and reporting to...

A leading health fund in Sydney seeks a Workforce Planner to manage real-time operational performance and enhance efficiency through reporting and analysis. This full-time role offers a hybrid work model, requiring strong data analytical and communication skills. The candidate should have experience in workforce management, particularly within a contact...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Billing Team Call Center Leader at Constant Contact At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we...

A leading IT services provider is seeking an experienced Test Manager based in New South Wales to lead the testing strategy and ensure high-quality delivery. The successful candidate will have strong contact center expertise and experience with platforms like Genesys and Amazon Connect. Responsibilities include managing test services across varying...

A leading member organization is looking for a Team Manager for their Contact Center in Joondalup and West Perth. You will lead a dedicated team to showcase the value of products and services to members. This position requires strong leadership skills, experience in a contact center environment, and the ability to manage KPIs. Enjoy exclusive member...