Customer Delivery Manager

vor 2 Wochen

Melbourne CBD, Österreich ETE Group Pty Ltd Vollzeit

Customer Delivery Manager (Dynamics 365) - Support & Service relationships with Blue-Chip Customers - Career Growth - email

The Company
This Microsoft-Focused Business Applications Tech Consultancy is one of the Region's true IT Services and Solutions heavyweights.

They have a fabulous reputation within Microsoft themselves and are acknowledged as a 'go-to' provider of innovative, industry-ready solutions.

They have the opportunity to offer a stable career path at any level with a wide range of benefits and work/life balance options.

This is simply a great place to work with and they are a true market-leader in the provision and management of specialist Enterprise-level IT services and solutions.

This is a genuinely exciting role that offers -
  • Opportunity to play a Pivotal Dynamics 365 Service Delivery/Customer Success Manager role in this fast-moving, rapidly-growing company which already has a global reach and continues to sweep all before them in ANZ.
  • A varied workload ensuring two days are never the same.
  • Technically excellent team.
  • Lots of career-growth
  • Lots of WFH (if desired)
  • Flexible working hours / great work life balance

The successful applicant will:
  • Be accountable for service delivery outcomes and customer satisfaction across a prestigious customer-base.
  • Meet regularly with clients to review the status of products and services including active and completed projects, changes, problems and critical incidents.
  • Prepare and present client operational and service reports.
  • Strategically liaise with clients around their issues register/roadmap.
  • Act as the primary point of contact for clients for non-BAU matters or escalations.
  • Oversee client communication during critical incidents, problems, changes and projects.
  • Review client feedback, team input and performance data to implement changes to improve service quality and efficiency.
You will need:
  • Minimum 3 years’ experience as a Service Delivery Manager/Customer Success Manager including with customers that have high volume of seats.
  • Strong knowledge and experience of ITSM processes, including driving service initiatives.
  • Demonstrated experience in project management, service delivery, client management and leadership.
  • Exceptional stakeholder management skills, including an ability to build support for improvement initiatives. Strong negotiation skills.
  • Although this is not a technical hands-on role, you must have a thorough conceptual
    understanding of the products and services we are providing and
    managing for clients. These include Dynamics 365 F&O
  • Ability to investigate and find solutions to process, technical or business issues.
  • Previous experience working for an MSP, Professional Services Company, Software Consultancy, or similar business is a significant advantage.

Apply now, in strictest confidence, to or hit the APPLY tab

#d365 #dynamics365 #erp

  • Service Delivery Manager

    Vor 7 Tagen

    Melbourne, Österreich Stryker Vollzeit

    This is a Service Delivery Manager role with one of the leading companies in AU right now 🔥 -- Stryker -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Stryker 🧐🧐### Job description Join us as an **Associate Manager**, where you will be at the forefront of...

  • Customer Development Manager

    vor 3 Wochen

    Melbourne, Österreich Mars Vollzeit

    Job Description:Mars Petcare is seeking a driven, dynamic and strategic Customer Development Manager to join their team. As the Customer Development Manager you will be accountable for delivering business segment objectives and to share customer volume by delivering sales strategic objectives at the lowest possible cost.As the Customer Development...

  • General Manager

    Vor 6 Tagen

    Melbourne, Österreich Athletics Australia Vollzeit

    About Athletics Australia Athletics Australia (AA) is the governing body for Athletics in this country. It is a National Sporting Organisation whose major partner is the Australian Sports Commission. AA is responsible for athletics, including high performance, participation, coaching, officiating, juniors, para-athletics, domestic and international...

  • Customer Product Marketing Manager

    Vor 7 Tagen

    Melbourne, Österreich Gentrack Ltd (Global) Vollzeit

    This is a Customer Product Marketing Manager role with one of the leading companies in AU right now 🔥 -- Gentrack Ltd (Global) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Gentrack Ltd (Global) 🧐🧐The Company  The global pace of change is accelerating,...

  • Customer Success Manager

    Vor 7 Tagen

    Melbourne, Österreich SevenRooms Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- SevenRooms -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at SevenRooms 🧐🧐The Team & Role We are looking for a Customer Success Manager to help secure the long-term...

  • Customer Success Manager

    Vor 7 Tagen

    Melbourne, Österreich Go1 Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Go1 -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Go1 🧐🧐**The next chapter of our growth story needs you. GO there with us.** The Mid-Market Customer Success...

  • Project Delivery Senior Specialist

    Vor 7 Tagen

    Melbourne, Österreich Telstra Vollzeit

    This is a Project Delivery Senior Specialist role with one of the leading companies in AU right now 🔥 -- Telstra -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Telstra 🧐🧐**Job Summary** As a Delivery Senior Specialist, play an integral role in the successful...

  • Technical Delivery Lead

    vor 3 Wochen

    Melbourne, Österreich Cognizant Vollzeit

    Cognizant is recruiting a full-time Technical Delivery Lead and the role comes with an attractive salary and benefits package. As an Technical Delivery Lead , you will ensure the smooth running of client engagements and keep our engineering teams focused on client outcomes. You will also run cross-functional blended teams using the latest delivery...

  • Content Marketing Manager, Southern Hemisphere

    Vor 7 Tagen

    Melbourne, Österreich Xero Vollzeit

    This is a Content Marketing Manager, Southern Hemisphere role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐Xero is a beautiful, easy-to-use platform that helps small businesses and their...

  • Food delivery driver

    vor 4 Monaten

    Melbourne, Österreich DoorDash Vollzeit

    Do you have a car, scooter or motorcycle? Do you know Melbourne like the back of your hand? Then get paid good money just for delivering delicious food to hungry locals whenever you have some spare time. DoorDash lets you decide when you want to work. That’s why hundreds of people are choosing to become Dashers every week - as a Dasher, you will deliver...

  • Junior Account Manager

    vor 4 Wochen

    Melbourne, Österreich Yume Food Vollzeit

    This is a Junior Account Manager role with one of the leading companies in AU right now 🔥 -- Yume Food -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Yume Food 🧐🧐About the Job Yume is entering an exciting growth phase as we achieve product-market fit, and...

  • Customer Vendor Replenishment Planner

    vor 2 Wochen

    Melbourne, Österreich Mars Vollzeit

    Job Description:Here at Mars Pet Nutrition we have an exciting opportunity for a Customer Vendor Replenishment Planner to join our well established and collaborative Supply Chain team. This role will be based out of the Mars Melbourne Office (hybrid working) as well as the Coles Customer head office in Melbourne (Glen Iris)As the Customer Vendor...

  • Customer Experience Specialist

    Vor 7 Tagen

    Melbourne, Österreich Xero Vollzeit

    This is a Customer Experience Specialist role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and...

  • Technical Delivery Lead

    vor 2 Monaten

    Melbourne, Österreich AIA Group Ltd Vollzeit

    We are seeking a seasoned technical delivery lead to join our team and play a key role in implementing the regulatory reporting (like International Financial Reporting Standard (IFRS) 17) using Databricks on Microsoft Azure.The Opportunity: We are seeking a seasoned technical delivery lead to join our team and play a key role in implementing the regulatory...

  • Customer Experience Specialist

    Vor 7 Tagen

    Melbourne, Österreich Xero Vollzeit

    This is a Customer Experience Specialist - Accounting role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐**How you’ll make an impact** Xero’s Customer Experience Team works together to...

  • Senior Product Manager

    Vor 7 Tagen

    Melbourne, Österreich Amazon Vollzeit

    This is a Senior Product Manager role with one of the leading companies in AU right now 🔥 -- Amazon -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon 🧐🧐DESCRIPTION We are seeking a driven, customer-obsessed and experienced Product Manager to oversee the...

  • Customer Experience Specialist

    Vor 7 Tagen

    Melbourne, Österreich Agoda Vollzeit

    This is a Customer Experience Specialist role with one of the leading companies in AU right now 🔥 -- Agoda -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Agoda 🧐🧐**About Agoda ** Agoda is an online travel booking platform for accommodations, flights, and...

  • Project Manager

    vor 1 Monat

    Melbourne, Österreich Worldline Vollzeit

    Title: Project ManagerANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable...

  • Product Manager

    Vor 7 Tagen

    Melbourne, Österreich Xero Vollzeit

    This is a Product Manager role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐**About the team** The Identity team builds and maintains secure, sustainable and high scale platforms, meaning...

  • General Manager

    vor 2 Monaten

    Melbourne, Österreich Basketball Media Vollzeit

    Exciting opportunity to be an inaugural leader for this new space Growth, strategy and leadership Ongoing support of an established team while making your mark About Our Client: Basketball Media’s platform is poised to become the premier digital destination for basketball enthusiast across Australia and globally, offering an unparalleled aggregation of...