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vor 2 Wochen

City of Brisbane, Österreich Tesslogs Vollzeit

IVR Test Analyst Location: Brisbane Experience: 5–15 Years Responsibilities Perform end-to-end testing of IVR applications and call flows. Validate voice prompts, menus, call routing, and error handling. Execute functional, regression, integration, and UAT testing for IVR systems. Test integrations with CTI, CRM, billing, and backend systems. Analyze call logs, IVR reports, and defect trends. Work closely with developers, business analysts, and stakeholders. Ensure compliance with quality standards and business requirements. Requirements 5–15 years of experience in IVR/Voice Application Testing. Strong knowledge of IVR platforms (Genesys, Avaya, Cisco, NICE, or similar). Experience with DTMF, speech recognition, call flows, and SIP/VoIP. Hands‑on experience in test case design, execution, and defect management. Familiarity with Agile/Scrum methodologies. Excellent communication and documentation skills. Good to Have Experience with automation tools for IVR testing. Exposure to performance or load testing for voice applications. Knowledge of telecom protocols and contact center environments. #J-18808-Ljbffr

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