Quality Assurance Manager

Join to apply for the Quality Assurance Manager role at Toll Group . About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Global Logistics provides sophisticated supply chain solutions, from end‑to‑end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third‑party logistics (3PL) market. The Opportunity Quality Assurance Manager – Kemps Creek, NSW This is a newly created opportunity for a Quality Assurance Manager to join our Kemps Creek facility as part of a new customer we are onboarding into our fully automated facility. The Quality Assurance Manager is responsible for ensuring compliance with ISO 9001 and the Quality Standards of CHPCC clients based at Kemps Creek. As the quality person on‑site, you will be the primary contact for the client with respect to quality assurance for the activities performed. You will be supported in this role by your manager, the senior operational staff at Kemps Creek and other subject‑matter experts within the Retail and Consumer business. As The Quality Assurance Manager, You Will Provide education and mentoring about Quality Assurance to ensure commitment of staff at all levels of CHPCC. Provide oversight, in conjunction with the Site Manager, for training and continuous improvement programs, ensuring that they are implemented and maintained in line with quality standards and expectations. Provide day‑to‑day Quality support to the warehouse staff on‑site, specifically with use of the eQMS. Collaborate and assist all parties to investigate, document Quality Incidents, identify and implement appropriate CAPA. Deliver GMP and other Quality related training. Perform the role of Quality Management representative for the Consumer Healthcare, Personal Care and Cosmetics (CHPCC) department and clients, including attending all relevant meetings and audits as required. About You To be successful in the role, you will have: Excellent knowledge of GWP (Good Warehouse Practices) and ISO 9001 Good understanding of TGA regulations, PIC/S Code of GMP (Good Manufacturing Practice). Knowledge of the Code of Good Wholesaling Practice for Medicines in Schedules 2, 3, 4, and 8. Basic understanding of Supply Chain Management/Integrated logistics. Prior working experience in or with a 3PL/Logistics site would be favourable. A minimum of 5 years of relevant Quality experience in consumer health / pharmaceutical products / medical devices or diagnostics. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre‑employment checks including a criminal history check and medical. Referrals increase your chances of interviewing at Toll Group by 2x. #J-18808-Ljbffr