Senior Endpoint Engineering Specialist

Datacom Canberra, Australian Capital Territory, Australia Senior Endpoint Engineering Specialist Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About The Role The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem‑solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior Endpoint Engineering Specialist you will manage the day‑to‑day operations of the customers' endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base. We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers. Please note to be successful in this role you would need to be an AU Citizen and able to obtain a Baseline or NV1 clearance. What You Will Do Maintenance, upgrades, and enhancements of environment-wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise‑grade endpoint management platforms (Intune) Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues Operate in, and contribute to the winning culture of a high‑performing team Identify service improvements, efficiencies and/or cost reductions for Datacom customers Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release) Perform upgrades on applicable hardware and operating systems as required/requested Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual) Assist with projects as required and act as the lead Provide continuous high‑quality upkeep of supporting documentation such as Designs, As‑Builts, How‑tos, environment reporting, risk registers, tickets, and roadmap lifecycles Occasional travel to Datacom, customer sites and conferences when required What You Will Bring Strong technical knowledge of Microsoft Endpoint Configuration Manager including Intune Strong technical knowledge of Azure Virtual Desktop (AVD) Strong technical knowledge of Active Directory – Group Policy Management Strong scripting ability (PowerShell, VBScript, Batch) Experience with Windows 10 task sequencing and endpoint configuration Experience with facilitating large and enterprise‑scale software deployments Exceptional knowledge of Windows Modern Desktop technologies Minimum 4+ years’ experience in SOE migrations, projects, and implementation Minimum 3+ years' experience in MECM Nice to Have Experience with M365 would be advantageous IT Industry experience with an IT Managed Service Provider environment Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications Why Join Us Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. If you would like to know more and this sounds like you. Please apply online today #J-18808-Ljbffr