Post Sales Customer Relationship Specialist
vor 1 Woche
Roche North Ryde, New South Wales, Australia Position Post Sales Customer Relationship Specialist at Roche Core Responsibilities Own the Customer Journey: Oversee, map and continuously optimise the end‑to‑end customer experience, using customer satisfaction KPIs to ensure an industry‑leading service Drive Customer Success: Build and manage relationships with key accounts, ensuring all contractual milestones are met and fostering long‑term loyalty Manage Operations & Supply: Oversee all order‑to‑delivery workflows, actively liaising with Finance, Supply Chain, and Demand Planning teams. You will utilise internal systems (CRM, Inventory, Finance) to ensure continuity and proactively identify process improvements. Analyse & Improve: Create, monitor and analyse operational metrics and customer satisfaction KPIs. Identify and swiftly implement corrective actions to keep RDA meeting and exceeding customer expectations. Collaborate on Growth Initiatives: Collaborate with Marketing and Business Development teams on creation of marketing assets and creation and monitoring of digital marketing activities (e.g., targeted email campaigns, web content) to increase customer growth and retention, build knowledge, and deepen interactions within our portfolios Customer Enquiries: Efficiently manage and triage all customer and HCP enquiries, escalating promptly to Medical Affairs and Global teams when required Who you are You have a university degree in marketing, business, science, or healthcare or equivalent, and project management qualifications would be a plus Demonstrated experience in customer service / sales support / account management / logistics / patient journey support within the healthcare and related industries Understanding of molecular diagnostic technologies would be desirable Up to date knowledge of relevant Australian standards, guidelines and compliance requirements with respect to engaging healthcare professionals and patients Understand the broad context for decisions and reflects that context in how decisions are made Think through problems and considers impact of solutions Communicate in a concise and clear manner that supports expeditious and effective decision-making Build strong collaborative relationships with key stakeholders Seeks candid feedback on performance and provides appropriate feedback to others Duties & Eligibility This on‑site role requires full eligibility to live and work in Australia. What we offer Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. We care about you and your well‑being, with mental health awareness and wellness initiatives for your unique needs. We are committed to providing an inclusive, safe, secure and healthy workplace, and we welcome applications from all people, encouraging you to advise us of any necessary adjustments. Equal Opportunity Roche is an Equal Opportunity Employer. #J-18808-Ljbffr
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Post Sales Customer Relationship Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich F. Hoffmann-La Roche Gruppe VollzeitAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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Post Sales Customer Relationship Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Roche VollzeitAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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Post Sales Customer Relationship Specialist
vor 12 Stunden
Council of the City of Ryde, Österreich Roche VollzeitAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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Post-Sales Customer Success
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Council of the City of Sydney, Österreich Roche VollzeitA leading healthcare company in New South Wales is seeking a Post Sales Customer Relationship Specialist to oversee the customer journey and optimize service delivery. The ideal candidate will have a background in customer service and account management within healthcare, combined with strong problem-solving and communication skills. This on-site role offers...
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Customer Relationship Specialist
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Council of the City of Sydney, Österreich QUBE Markets VollzeitJoin Qube as a Client Relationship Specialist and help deliver high-quality support to clients across global markets. This role focuses on customer service, engagement, and product understanding, especially within trading platforms and fintech environments. What You’ll Do Provide responsive support through chat, email, and phone Assist clients with trading...
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Post-Sales Customer Success
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Council of the City of Sydney, Österreich Roche VollzeitA global healthcare company in Sydney is seeking a Customer Relationship Specialist. This role will oversee customer experiences in healthcare, ensuring satisfaction and growth. Responsibilities include managing key accounts and liaising with internal teams. Ideal candidates have a background in customer service, a university degree in a relevant field, and...
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Post-Sales Customer Success
vor 12 Stunden
Council of the City of Ryde, Österreich Roche VollzeitA global healthcare company is looking for a Customer Relationship Specialist to oversee and optimize the customer journey and build relationships within the healthcare sector. You will be integral in driving customer satisfaction and loyalty, engaging with business development initiatives. The ideal candidate has a degree in marketing or healthcare and...
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Customer Relationship Sup
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Council of the City of Sydney, Österreich UPS VollzeitCustomer Relationship Supervisor – UPS Join to apply for the Customer Relationship Supervisor role at UPS Initial posting date: 4 days ago. Be among the first 25 applicants. Job Responsibilities 職務内容: The Customer Relationship Supervisor provides administrative and operational support of UPS Capital insurance products and customer needs. He/She...
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Customer Relationship Sup
vor 1 Woche
Council of the City of Sydney, Österreich UPS VollzeitCustomer Relationship Supervisor UPS Location : Sydney, New South Wales, Australia Overview The Customer Relationship Supervisor provides administrative and operational support of UPS Capital insurance products and customer needs. He/She ensures systems and procedures are utilized properly and effectively. This position oversees the management of the UPS...
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Customer Relationship Sup
vor 1 Woche
Council of the City of Sydney, Österreich UPS VollzeitJoin to apply for the Customer Relationship Sup role at UPS Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you...
