Case Support Worker

Join to apply for the Case Support Worker role at VACCA - Victorian Aboriginal Child and Community Agency . Available: Fixed Term, Full time until 30 June 2026 Location: Dandenong, VIC, Australia, 3175 Salary: $77,076 plus super and salary packaging options The Organisation The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community‑Controlled organisation that supports and advocates for the Aboriginal community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community. Our strength lies with our people. About The Role The role of the Case Support worker is to work cooperatively with Case Managers and under the direction of the Team Leader, to undertake a variety of case work and administration tasks, such as assisting with referrals, making phone calls, researching supports etc. as part of the Nugel and Care Services programs. The case support role will ensure that culturally appropriate court‑ordered contact is maintained between children and their families. The Case Support worker will provide transport for children and/or supervise family time as required. Nugel implements Section 18 of the Child Youth and Families Act (CYFA) which transfers responsibility for decision‑making and direct work with Aboriginal children and their families from Department of Families, Fairness and Housing (DFFH) Child Protection to VACCA. The role also supports the Care Services programs. About You Commitment to VACCA's Vision and Aboriginal Cultural Awareness: Demonstrated understanding of and alignment with VACCA’s values and purpose, with the capacity to champion these internally and externally. Proven respect for Aboriginal cultures and societies: commitment to continuous learning, and high awareness of issues impacting Aboriginal communities. Child Development, Trauma, and Behavioural Support: Possesses sound knowledge of child development and trauma, with the ability to engage and support children with behavioural challenges in a culturally safe manner. Strong Communication and Confidentiality Skills: Maintains confidentiality, communicates effectively with children, young people, and families, and demonstrates strong written and conceptual abilities. Teamwork, Flexibility, and Emotional Intelligence: Works well independently and in teams, remains calm under pressure, reflects on personal behaviour, and adapts to varying supervision environments. Professionalism and Ongoing Learning: Shows a commitment to professional development and is knowledgeable about child safety regulations, including the use of child restraints. Requirements: Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID‑19 vaccination (Strongly Recommended). What We Can Offer You 5 weeks annual leave Access to child protection and VACCA training programmes Extensive support and training from VACCA’s in‑house legal service A supportive environment that includes comprehensive induction and regular internal supervision Professional development and training opportunities Attractive salary packaging to increase your take‑home pay Fitness Passport – allowing you (and your family) access to any of the facilities available on this programme 17.5% loading on annual leave Access to agency vehicles for all work‑related travel Access to employee support and wellbeing programmes Paid parental leave after 12 months of ongoing employment Opportunity to work and build connection with the Aboriginal community and culture We strongly encourage Aboriginal and Torres Strait Islander people to apply. Applications should include a cover letter addressing the key selection criteria and current resume. We encourage applicants to view the Position Description prior to applying. Please click here Shared Case Support - SCHADS NUGEL 3.1.pdf to download the position description for this role. Application closes by 3 December 2025. We are committed to Aboriginal self‑determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs. VACCA is a child‑safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement. VACCA is an equal opportunity employer and has a smoke‑free workplace policy. Job Details Seniority level : Entry level Employment type : Full‑time Job function : Other Industries : Non‑profit Organizations #J-18808-Ljbffr