Major Incident Manager
Vor 3 Tagen
Major Incident Manager We are seeking a Major Incident Manager to play a critical role in ensuring service stability, operational resilience, and continuous improvement across our technology estate. This role will act as the central point of coordination for Major Incident Management, while also owning Problem Management, Post‑Incident Reviews (PIRs), and service reporting. Key Responsibilities Act as the Major Incident Manager, coordinating resources during high‑severity incidents Lead incident bridges, ensure clear communication, and manage escalation paths Own the Problem Management lifecycle in line with ITIL best practices Identify recurring incidents and trends using data and service metrics Work with technical and delivery teams to define preventative actions Produce clear, concise PIR documentation including root cause, contributing factors, and lessons learned Track and govern PIR actions to ensure timely completion and measurable outcomes Produce regular service performance and incident reports for stakeholders Track KPIs such as incident volumes, MTTR, SLA performance, and problem trends Translate data into actionable insights and recommendations Drive continuous service improvement initiatives arising from incidents and problems Apply project management discipline to ensure improvement actions are delivered end‑to‑end Skills & Experience Required Experience in Service Delivery, IT Operations, or IT Service Management Hands‑on experience with Major Incident Management Strong understanding of Problem Management and PIR processes Proven experience facilitating RCA and PIR sessions Strong reporting and data analysis skills Excellent stakeholder management and communication skills Ability to remain calm and decisive in high‑pressure situations Please submit your resume via the Apply button. To find out more, please email Shams at Seniority level: Mid‑Senior levelEmployment type: ContractJob function: Information TechnologyIndustry: IT Services and IT Consulting #J-18808-Ljbffr
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Major incident manager
vor 1 Tag
Council of the City of Sydney, Österreich PeopleLogic VollzeitLead Staffing Analyst | Talent Acquisition Specialist | Helping Tech Talent Across APAC Unlock Exciting Career Opportunities | Connecting Skilled… Sydney, New South Wales, Australia Responsibilities 5+ years in Major Incident management or incident management roles. Strong stakeholder management and relationship-building skills. Provide outstanding...
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Major Incident Lead
Vor 3 Tagen
North Sydney Council, Österreich Data#3 VollzeitA technology consulting firm is seeking a Major Incident Manager to enhance service stability and operational resilience. This role acts as the central coordination point for Major Incident Management, overseeing Problem Management and conducting Post-Incident Reviews (PIRs). The ideal candidate will have substantial experience in IT operations, strong...
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Major Incident Manager
vor 1 Tag
Council of the City of Sydney, Österreich Tata Consultancy Services VollzeitJoin Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose‑driven worldview with digital...
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Senior Major Incident Manager | ITIL
vor 1 Tag
Council of the City of Sydney, Österreich Tata Consultancy Services VollzeitA leading IT services company in Sydney is hiring a Major Incident Manager. This role requires 5+ years in incident management, strong stakeholder engagement, and the ability to lead major incidents efficiently. You will ensure a rapid resolution of critical IT incidents and utilize ITSM tools like ServiceNow for tracking. Candidates with a solid...
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Incident & Problem Manager – IT Resilience Leader
vor 3 Wochen
North Sydney Council, Österreich AirTrunk VollzeitA leading technology company in Australia is seeking an Incident & Problem Manager to oversee the incident management process across its technology environment. The ideal candidate will have extensive experience in IT service management, lead major incident responses, and ensure alignment with ITIL practices. Strong communication and analytical skills are...
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IT Incident Manager
vor 1 Woche
Council of the City of Sydney, Österreich The Aquarium VollzeitWe are seeking an experienced IT Incident Manager to drive major incident response, reduce system disruption, and strengthen technology resilience. This is a high-impact role within a multi-disciplinary technology function, working closely with internal teams, external partners and executive stakeholders. About the Role As the IT Incident Manager, you will...
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Tech Resilience Lead: Major Incident Recovery
Vor 3 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution in Australia seeks a Senior Manager Technology Resilience to lead efforts in enhancing cyber resilience and ensuring effective recovery from major incidents. The ideal candidate will have deep architecture and engineering experience in the financial services sector, with a passion for cyber security and proven stakeholder...
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Major Incident Lead — ITSM
vor 1 Tag
Council of the City of Sydney, Österreich PeopleLogic VollzeitA tech recruitment firm based in Sydney is seeking a Lead Staffing Analyst with extensive experience in Major Incident management. The successful candidate will manage incidents from start to finish, ensuring timely resolutions and maintaining excellent communication with stakeholders. The role demands strong relationship-building skills, a customer-oriented...
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Council of the City of Sydney, Österreich Ingenico VollzeitMajor Incident Management Analyst – Level 2 Specialist Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers, to do more with payments. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment...
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Council of the City of Sydney, Österreich Ingenico VollzeitA global payment solutions provider is seeking a Major Incident Management Analyst – Level 2 Specialist in Sydney or Melbourne. This permanent, full-time role involves managing high-priority incidents, delivering clear communication to stakeholders, and ensuring system reliability. Candidates should have a Bachelor's degree in IT, 4-8 years of experience,...
