Help Desk Associate
vor 2 Wochen
Get AI-powered advice on this job and more exclusive features. Harrison McMillan Pty Ltd provided pay range This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$30.00/yr - A$50.00/yr Hiring Service Desk Officer We are seeking a customer-focused Service Desk Officer to join a client team. You will be the first point of contact for IT support, managing incidents and service requests via phone and email while ensuring a high standard of service delivery in line with policies, procedures, and SLAs. Key Responsibilities: Deliver responsive first-level ICT support and resolve a wide range of technical issues. Manage and document high volumes of service desk calls, ensuring users are informed throughout the process. Escalate incidents as required and follow through to resolution. Provide support for standard desktop applications and approved software. Maintain accurate records using call management and knowledge systems. Contribute to service improvements and performance reporting. About You: Proven experience in a service desk or IT support environment. Strong communication, organisation, and problem-solving skills. Ability to prioritise, meet deadlines, and work both independently and within a team. Ability to express SLAs and KPIs that were utilised to measure customer output and resolution. Familiarity with desktop applications and basic IT troubleshooting. Experience handling confidential information with discretion. Please note – all applicant resumes must be submitted in Word format only. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Harrison McMillan Pty Ltd by 2x Get notified about new Help Desk Associate jobs in Adelaide, South Australia, Australia . Adelaide, South Australia, Australia 5 days ago Product and Support Specialist - Flextool Allenby Gardens, South Australia, Australia 1 week ago AGSVA Cleared Non-Technical Project Management & Support (Adelaide) - EOI Adelaide, South Australia, Australia 2 weeks ago AGSVA Cleared Technical Project Management & Support (Adelaide) - EOI Adelaide, South Australia, Australia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Service Desk Analyst
vor 1 Woche
Adelaide, Österreich Harrison McMillan Pty Ltd VollzeitJoin to apply for the Service Desk Analyst role at Harrison McMillan Pty Ltd Join to apply for the Service Desk Analyst role at Harrison McMillan Pty Ltd Harrison McMillan Pty Ltd provided pay range This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base...
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Service Desk Technician
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Adelaide, Österreich DrGroup VollzeitWe are a growing IT solutions provider focused on delivering exceptional managed services and cybersecurity solutions. Our mission is to help businesses thrive through reliable technology and proactive support. Position Overview The Service Desk Technician will be the first point of contact for our clients, providing technical support and troubleshooting...
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Senior Service Desk Analyst
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IT Service Desk Team Leader Gepps Cross
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Adelaide, Österreich Grant Thornton Australia VollzeitAssociate / Senior Associate, Corporate Tax Join to apply for the Associate / Senior Associate, Corporate Tax role at Grant Thornton Australia Associate / Senior Associate, Corporate Tax 2 weeks ago Be among the first 25 applicants Join to apply for the Associate / Senior Associate, Corporate Tax role at Grant Thornton Australia Get AI-powered advice on this...
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Adelaide, Österreich Family Dollar VollzeitJoin to apply for the Customer Service Associate I role at Family Dollar 4 days ago Be among the first 25 applicants Join to apply for the Customer Service Associate I role at Family Dollar Get AI-powered advice on this job and more exclusive features. DutiesWe’re seeking a Customer Service Associate to join our team and deliver a great shopping experience...
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Woodcroft -Disabilty Support Worker
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Adelaide, Österreich Help at Hand Support Services Vollzeit4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Us At Help at Hand Support Services, we’re passionate about empowering people with disabilities to live their best lives. We provide person‑centred care, tailored to the unique needs and goals of each participant. Every day is different,...
