Reception & Customer Service
vor 2 Wochen
About Us : Air-conditioning company in residential and commercial space About You : Certificate in Business Administration, Customer Service, or a related field (desirable). Experience using booking, CRM, or administrative systems (advantageous). Ongoing training in customer service or administrative systems (desirable). Position Summary : The Reception & Customer Service Officer is the first point of contact for customers and plays a critical role in delivering a professional, friendly, and responsive experience for all callers and visitors. The role is responsible for managing incoming calls, scheduling service bookings, supporting administrative tasks, and providing coordination support to the Service, Projects, and Sales teams. This position ensures accurate communication, efficient office operations, and a consistently high standard of customer service across the business. Key Requirements Demonstrated experience in a reception, customer service, or administrative support role. Strong verbal and written communication skills, with a friendly and professional manner. High attention to detail and accuracy when handling bookings and information. Strong organisational skills, with the ability to manage multiple tasks in a fast‑paced environment. Customer‑focused mindset with the ability to handle enquiries and issues calmly and professionally. Reliable, punctual, and able to work effectively as part of a team. Demonstrated professionalism and discretion when handling sensitive information. A strong commitment to workplace health and safety, demonstrated through compliance with office safety requirements and company procedures. Job Responsibility Reception & Customer Service Answer incoming phone calls and greet visitors in a professional and courteous manner. Respond to customer enquiries and direct calls to the appropriate team members. Maintain a positive and professional first impression of the business. Scheduling & Coordination Schedule service bookings and appointments in line with technician availability and operational priorities. Update booking systems accurately and communicate changes to relevant teams. Support the Service team by managing customer communication around scheduling and attendance. Administrative Support Provide general administrative support to Service, Projects, Sales, and Administration teams. Maintain accurate customer and job records within business systems. Assist with documentation, data entry, and filing as required. Communication & Support Act as a key communication link between customers and internal teams. Escalate urgent issues or customer concerns to the appropriate manager. Support continuous improvement of customer service processes. Safety, Compliance & Conduct Comply with company policies, procedures, and office safety requirements. Maintain professionalism, confidentiality, and discretion at all times. Job Functions Contact admin Job Benefits Opportunity to grow with the company Selling Point Administration role Contact Craig Atkinsons #J-18808-Ljbffr
-
Reception & Customer Service Coordinator
vor 2 Wochen
Hervey Bay, Österreich Atkinsons Airconditioning Pty Ltd VollzeitA local air-conditioning company in Hervey Bay is seeking a Reception & Customer Service Officer. This role involves being the first point of contact for customers, handling incoming calls, scheduling service bookings, and providing administrative support to various teams. Candidates should demonstrate strong communication skills, attention to detail, and a...
-
Reception and Administration Officer
Vor 4 Tagen
Hervey Bay, Österreich Centacare Brisbane VollzeitThe Role The Reception & Administration Officer is responsible for front-of-house reception duties and a broad range of administrative support functions. You will be the first point of contact for clients and stakeholders, ensuring services are delivered professionally, confidentially and in line with Centacare policies and legislative requirements. Key...
-
Client-Focused Reception
Vor 4 Tagen
Hervey Bay, Österreich Centacare Brisbane VollzeitA leading community service provider in Hervey Bay is seeking a Reception & Administration Officer to handle front-of-house duties and provide comprehensive administrative support. The successful candidate will manage client interactions, perform data entry, and maintain accurate documentation while ensuring compliance with privacy standards. This role...
-
Hervey Bay, Österreich ATSILS VollzeitAbout Us ATSILS QLD LTD is a leading not-for-profit organisation dedicated to delivering comprehensive legal services to Aboriginal and Torres Strait Islander communities across Queensland. Since our inception in 1972 we have grown to operate 24 offices strategically positioned throughout the state supporting our mission to uphold justice and human rights....
-
Hervey Bay, Österreich CPL - Choice, Passion, Life VollzeitA leading community support provider in Hervey Bay seeks an Administration Support team member. You will coordinate daily administrative tasks and warmly welcome visitors. Experience in administrative roles, excellent customer service skills, and strong organizational abilities are key. This full-time position offers tax benefits and supports professional...
-
Customer Service Team Member
Vor 7 Tagen
Hervey Bay, Österreich JB Hi-Fi & The Good Guys VollzeitAt The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our...
-
Administration Support
vor 4 Wochen
Hervey Bay, Österreich CPL - Choice, Passion, Life VollzeitAbout CPL CPL is a leading community support provider across Queensland and Northern New South Wales, partnering with people with disability and their families to create meaningful change. Role Overview We are excited to invite a dynamic Administration Support team member to join our vibrant team working across our Hervey Bay office. In this role, you...
-
Customer Service Officer
vor 2 Wochen
Hervey Bay, Österreich BOQ Group VollzeitAbout The Role Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry! As the...
-
Customer Service Officer
vor 2 Wochen
Hervey Bay, Österreich BOQ VollzeitCustomer Service Officer - Hervey Bay page is loaded## Customer Service Officer - Hervey Baylocations: Hervey Baytime type: Full timeposted on: Posted Todayjob requisition id: JR **About the Role**Join our dynamic team and unlock amazing career development in the banking industry!As the Customer Service Officer, you will be the first point of contact in the...
-
Cafe All Rounder
vor 4 Wochen
Hervey Bay, Österreich Wessel Petroleum VollzeitCafe all Rounder/Barista/Customer Service Wessel Petroleum - BP Hervey Bay & BP Bay City Employment Type : Casual Pay Rate : $35.18 per hour weekdays + penalty rates for weekends BP Bay City Operating Hours : 5am‑9pm Availability : Early mornings starting at 4am, weekends and public holidays We currently have vacancies for Cafe All Rounders / Customer...
