Account Manager – Accident

Join to apply for the Account Manager – Accident & Health role at DWF We are an independent specialist Claims Manager providing innovative solutions for insurers, underwriters, large corporates and brokers. Our purpose is to go beyond and make a difference; we combine leading‑edge technology with the best people to deliver superior solutions for our clients. Responsibilities Ownership and management of a portfolio of claims Early and effective coverage analysis Assessment and justification of reserves in line with authority levels Employ proactive early intervention strategies to reduce claims cost Develop a strategy for claim resolution Timely scheduling of an independent medical examination (IME) Appointment of an investigator (where applicable) Prioritise tasks to oversee up to 150 claim files (depending on claim type) Complete general administration for each claim file Assessment of recovery prospects Ownership and maintenance of loss funds Trust Accounts where appropriate Manage client's trust account including payment of service provider invoices and settlements Reconciliation of Trust Accounts Oversight of monthly claims report Maintain the client relationship to achieve superior results Communicate effectively with claimants, clients, brokers, investigators, insurers and medical practitioners through written and verbal means Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers Provide training, as required, to the insured to facilitate improved risk management Report to and update relevant stakeholders regarding claims as required Facilitate regular and structured contact with clients Competent use of systems and processes in claim management Effective use of Propel and Microsoft Office applications Understand and adhere to Proclaim processes and procedures Understand insurance policy review, application and policy coverage Supporting the achievement of company goals and vision Effective file and claim management to support Proclaim in meeting objectives and targets (budget, new business and existing business) Account retention and development of new business Utilise marketing and networking opportunities Support other team members as required What will help you succeed in this role? Accuracy, attention to detail and quality Time management and demonstrated ability to prioritise and multi‑task Effective negotiation and advocacy ability Strong verbal and written communication including sound telephone manner Computer skills – usage of internal systems Drafting documents, letter writing and typing ability Ability to run and interpret reports Solid analytical and dispute resolution ability Relationship building Presentation skills Technical Skills Broad understanding of Accident & Health & Travel insurance policies Understanding of the Insurance Contracts Act Understanding of the Insurance Code of Practice and Privacy Code Understanding of the role of brokers and industry stakeholders Interpretation of policy/clauses/exclusions Solid understanding of the client structure, fee structure and invoice process Ability to assess quantum and reserve effectively Ability to identify conflicts of interest Understanding of Lloyds of London key processes What we offer At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining, you will have the opportunity to select from a diverse array of benefits that can be tailored to your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well‑being programmes. About Us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. #J-18808-Ljbffr