Customer Service Director

Customer Service Director We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role Ideally based in Canberra, the Director of Customer Service will report to the Head of Industry for Government and Healthcare and will be a proven sales leader with industry acumen and a strong relationship network across Federal and State government. Experienced in engaging senior leadership, you will lead Fujitsu’s customer team, influencing strategic priorities and driving operational outcomes. Leading multi‑disciplinary teams operating across Australia you will drive the highest level of customer satisfaction and ensure above and beyond delivery of service. Responsibilities Lead and inspire the sales and relationship team across geographically dispersed sites. Drive growth through winning and leading strategic capture and bid activities for major programs. Work closely with our delivery team to ensure service performance meets contractual, operational and customer expectations. Identify future opportunities and needs within the customer account, establishing Fujitsu at the forefront of innovation within the market. Partner with primes, SMEs and academia to enhance Fujitsu’s role in the market. Maintain and lead core activities within the customer account including performance reporting, monitoring of the contract and commercial arrangements, ensuring service delivery excellence and financial performance. Be a highly visible advocate for Fujitsu’s scale, capability and heritage every time we engage with industry and clients. Requirements and Experience 5-10 years experience within leadership and management roles ideally within a Federal government sector with a focus on customer and sales. Strong interpersonal skills with the ability to build collaborative working relationships with customers, suppliers and stakeholders. Strong written and verbal communication skills; and excellent. NV1 Security Clearance. Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in‑class reward and recognition programs, flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender‑diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender‑diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in under‑represented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email For Security Cleared Roles - PLEASE NOTE Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI (ACT). #J-18808-Ljbffr