Business Performance Analyst

Location: Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia Job Category: Technology Contact information Contact Phone. Contact ***************@autogeneral.com.au The role The core purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey. Our aim is to provide prompt service with personal attention to all our customers and at the same time remain vigilant in the management of incurred costs. The Business Performance team’s purpose is to partner with the Claims and Assessing Division through: Being a single, independent source of financial and operational information and reporting for the Claims and Assessing Leadership team to identify and monitor productivity, cost, and customer key business information and trends. Providing value-add business analysis, insight and advice with details on key drivers and recommendations for improvement initiatives to support decision making and action. Maintaining an awareness and a thorough understanding of key drivers of Claims results and providing challenge to the executive team on where focus should be. Commercial support for teams pursuing new business initiatives, including defining, modelling and tracking of business case benefits. Continuous improvement of the reporting and information suite, through the use of the enterprise data warehouse. Reporting to the Home Controls and Performance Manager, the Business Performance Analyst role will support the Claims & Assessing Business Leaders through the provision of financial and operational information, analysis and insight to ensure any emerging trends are identified early so that appropriate action can be taken. A key part of the role will be understanding the performance of the claims business, drivers for the results and future impacts. Position Accountabilities Business Partner to the Claims & Assessing teams to be a central contact point, supporting Claims Analytic’s role as the single, independent source of truth. Delivery of financial and operational reporting as relevant to support the Claims & Assessing and wider Auto & General group operating rhythm. Identifying and providing insight on cost, productivity, quality trends and claims leakage. Proactively providing analysis to better support business understanding and decisions and providing recommendations of corrective actions to address. Provide ad-hoc information as required often based on complex queries and systems. Support the Claims and Assessing Leadership team to define and track initiative benefits. Assist the Claim & Assessing Leadership team in determining and setting relevant KPI’s and targets to measure future performance, to align with the strategic direction of Claims & Assessing as well as Auto & General more broadly. Assist the Claims Controls and Performance Manager in the development of a Reporting Framework that focuses on relationship development and a proactive information services culture. Analysis of Claims & Assessing processes, procedure and operating rhythm to understand drivers of performance. Assist with the development and implementation of future-state reporting and analysis solutions in collaboration with the Data and Analytics department. Leverage industry-leading BI tools such as Power BI to create insightful dashboards, reports, and data visualisations that support strategic decision-making. Develop and maintain modelling from varying sources of complex information from multiple systems/information sources Identifying, investigating and resolving data integrity issues, applying quality assurance processes when sourcing data and reporting to stakeholders. Resolve multiple conflicting user requirements into a common acceptable solution. Translate Claims & Assessing reporting and data needs into technical report and data requirements for the Data and Analytics team. Collaborate and draw alignment with key stakeholders across Claims & Assessing, Finance and Data teams. Problem Solving. Promote an environment of continuous improvement and innovative thinking. Encourage initiative, creativity and lateral thinking in all team members. What experience you’ll bring 3 years’ experience in business performance analysis and partnering and well demonstrated commercial acumen preferred. Specialised working knowledge of Claims Insurance business and processes, understanding of the factors that influence claims cost, effectiveness and service delivery preferred. Customer focused approach in delivering reporting, analysis and insight, as well as advice to internal customers and management. Ability to translate large volumes of data into meaningful information and insight, with a thorough understanding of key business drivers, correlation/impact on financial results and corrective action to address. Competent reporting skills mandatory and familiarity with financial accounts/reports/ financial methodology highly regarded. Strong relationship and influencing skills, with the ability to communicate with all levels within the organisation across a wide variety of stakeholders including IT; Finance; Operations, Data Teams. Collaborative and consultative, with the ability to work both independently as well as within a small team. Accuracy driven, with a high attention to detail. Demonstrated aptitude to multitask in a fast-paced/ dynamic environment, with the ability to work proactively, autonomously and meet tight deadlines; Adaptable and supportive of a continuous improvement culture, with the ability to deal with a range of new issues that may involve uncertainty and require a multi-disciplinary solution. A business/Commerce qualification with a specialisation in Information Management, Business, Finance, Statistics or Mathematical qualification highly desired. The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr