Account Manager

Position Details Location: Remote (Ideally Australia or South East Asia) Rate: Negotiable based on experience Work Type: Full-time (Remote, flexible) Timezone: AEST overlap required About us We’re PlumbElec Marketing, a fast‑growing digital marketing agency helping plumbing and electrical businesses scale through SEO, Google Ads, and high‑converting websites. We’re not your typical corporate agency. We move fast, think smart, and get results — without layers of management or red tape. We value autonomy, creativity, and ownership. No micromanaging — just a team that gets sh*t done and takes pride in delivering exceptional work for our clients. About the role We’re looking for a strategic Account Manager to take ownership of our client relationships and ensure campaigns deliver strong, measurable results. You’ll be the bridge between our clients and delivery teams (SEO, Ads, Web, and Content). Your mission: keep clients happy, informed, and growing — while proactively spotting opportunities and leading conversations that drive better results. This isn’t a reactive, “check‑in and send a report” role. You’ll bring energy, insight, and initiative — helping clients make smarter marketing decisions and helping our team stay aligned and accountable. What you’ll be doing Client Relationships & Communication Be the primary point of contact for all client communication. Lead regular strategy and check‑in calls (monthly or fortnightly). Translate technical SEO, Ads, and web data into simple business insights. Build trust with clients by being proactive, transparent, and consistent. Strategic Insight & Growth Analyse campaign performance and identify areas for improvement. Propose data‑driven actions to enhance results (e.g., new landing pages, ad tests, keyword opportunities). Run monthly or quarterly reviews to discuss performance and next steps. Spot upsell opportunities and recommend new services that align with client goals. Keep a pulse on client business changes (new locations, offers, staff) and adjust strategy accordingly. Review key deliverables before they’re sent to clients. Reporting & Accountability Gather data from SEO and Ads teams, summarise results clearly for clients. Deliver monthly performance reports that include recommendations and next steps. Track key account metrics: CPL, lead volume, and retention. Keep ClickUp tasks, client dashboards, and meeting notes up‑to‑date. Who you are 3+ years experience in account management, client success, or marketing coordination (agency experience preferred). Strong understanding of SEO, Google Ads, and lead generation principles. Confident analysing data and discussing performance metrics. Excellent communication — both verbal and written. Highly organised, process‑driven, and detail‑oriented. Proactive: you don’t wait to be told what to do. Positive energy — you make clients feel confident and supported. Bonus Points If You: Have worked with trade or service‑based businesses. Are familiar with ClickUp, Slack, and Google Workspace. Have experience with GA4, GSC, and Ads dashboards. Are based in Southeast Asia or Australia with AEST overlap. Work details & growth potential Remote & flexible: Work from anywhere. No corporate BS: We care about results, not pointless meetings. Supportive team: Small, high‑performing crew that has each other’s backs. Learning & growth: Access to training, mentorship, and leadership opportunities. Real impact: You’ll directly influence client success and agency growth. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing and Sales Industries Marketing Services #J-18808-Ljbffr