Product Technical Support Engineer – Renewable Energy Systems
vor 5 Stunden
Product Technical Support Engineer – Renewable Energy Systems As a Product Technical Support Engineer, you’ll be the local expert for our renewable energy storage systems. You’ll provide both predominately remote, and sometimes on‑site, Level 2 and 3 technical support. You will diagnose and resolve complex inverter and battery issues, and ensure compliance with Australian Standards. Your day‑to‑day will include: Supporting installers and distributors with advanced system troubleshooting and commissioning for residential battery energy storage systems. Analysing system logs and data to resolve hardware or software issues. Occasionally conducting on‑site replacements, and performance testing. Delivering technical training sessions and creating clear installation guides and FAQs. Providing structured product feedback to improve future designs. Working closely with global engineering teams to escalating and resolve critical issues. About RCT Power RCT Power ranks among the top tier of the BNEF Global Energy Storage System TIER1 List and is a world‑leading provider of energy storage system solutions. Its business covers three major areas: RESS, CESS, and GESS. Globally, it has established three R&D and marketing centres in Konstanz (Germany), California (USA), and Adelaide (Australia), as well as two modern manufacturing bases in Suzhou (China) and Penang (Malaysia), with operations spanning the globe. The company has won the SPI testing championship for six consecutive years and garnered over 100 authoritative industry certifications and honours. This position is a formal Australian employee directly employed by RCT Power. In the future, RCT Power will continue to drive innovations in energy storage technology and contribute to the global energy transition. We look forward to progressing together with you. Ampaura Australia is the official distributor of the RCT Power residential batteries throughout the country. Skills and Experience A degree in Electrical Engineering, Automation, or related field (or equivalent experience). 3+ years in technical support or on‑site service for inverters, ESS, or power electronics. Strong electrical troubleshooting ability and experience using test tools (multimeter, clamp meter, oscilloscope). Knowledge of Australian grid connection and battery standards (AS/NZS 4777.1 & 5139). Excellent communication in English and mandarin languages, organisation, and problem‑solving skills. A valid Australian driver’s license and willingness to travel interstate as needed. A White Card and/or electrical licence highly regarded. Why Join Us You’ll be part of a supportive, growing team that values technical excellence and customer success. This role offers a mix of independence, field exposure, and collaboration with global R&D teams, giving you direct input into the products powering Australia’s renewable future. #J-18808-Ljbffr
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Adelaide, Österreich Ampaura Australia VollzeitA leading renewable energy solutions provider in Adelaide is seeking a Product Technical Support Engineer. You will provide expert technical support for renewable energy storage systems, both remotely and on-site. The ideal candidate has a degree in Electrical Engineering and 3+ years of relevant experience. Strong troubleshooting skills, knowledge of...
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