Cabin Crew Manager

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations – Eastern Airlines, Sunstate Airlines and National Jet Systems. Operating as an end‑to‑end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group. Job Description Challenge yourself in a fast‑paced, people‑focused role Bring your experienced people management skills to our dynamic operation Permanent, full‑time opportunity based in Melbourne As the Melbourne Cabin Crew Manager, you will form part of the Cabin Crew Leadership team at QantasLink, managing Q400 Cabin Crew team members. Reporting to the Regional Manager, you will be responsible for delivering the strategic and operational objectives of the business through the optimisation of safety, on‑time performance, employee performance as well as regulatory requirements. As a leader you will manage all aspects of Cabin Crew including their success, development, engagement, wellness and attendance. Key Responsibilities Improve and enhance Cabin Crew performance, attendance and engagement Provide effective and timely feedback on all performance and conduct issues Conduct regular performance reviews in line with the agreed process Coach and develop Cabin Crew to improve and enhance their skill set Proactively manage safety in line with the Safety Strategy Support projects that focus on improvement to operations and customer experience Act as Duty Cabin Manager on a 24/7 on‑call roster – which includes some weekend, public holidays and early mornings. Participate in the recruitment and selection processes of new Cabin Crew You’ll Have Demonstrated experience managing large teams in an operational environment Proven ability to lead, motivate, develop and influence others Exceptional communication, facilitation, presentation and diplomacy skills Experience working within an industrialised workplace environment Strategic thinking styles and build effective teams and engagement Ability to operate in a fast‑paced, time‑critical environment A high level of emotional intelligence and personal integrity Ability to work an ‘on‑call’ roster as required Why the Qantas Group? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on‑the‑job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. Travel – Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. Leave – Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. Wellbeing – Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Equal Employment Opportunity Statement The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. Applications Close: Tuesday, 9 December, 2025 Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Customer Service Industries: Airlines and Aviation #J-18808-Ljbffr