Duty Manager

Are you passionate about providing excellent guest service and ensuring smooth hotel operations? Dorsett Gold Coast is looking for a Duty Manager to join our vibrant, dynamic team In this hands‑on role, you’ll ensure everything runs smoothly while on duty, help create unforgettable guest experiences and support our Front Office Manager in delivering top‑notch service to every guest. Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast. With breathtaking views, modern facilities, and exceptional service, we provide an extraordinary experience for both leisure and business travellers. Our team is dedicated to creating memorable stays for guests, offering an inviting atmosphere where comfort meets luxury. As part of the globally recognised Dorsett brand, we take pride in upholding the highest standards of hospitality, and we’re looking for a passionate Duty Manager to join the team What’s the Role? As a Duty Manager at Dorsett Gold Coast, you’ll be right in the heart of the action, overseeing the hotel’s daily operations to make sure everything goes off without a hitch. You will be responsible for supervising the Guest Service Agents and Concierge team, making sure they’re delivering the exceptional, friendly service our guests expect. Whether you’re handling guest enquiries, addressing concerns, or ensuring smooth check‑ins, you’ll help create a welcoming atmosphere for everyone Key Responsibilities: Supervise the Guest Service Agents and Concierge team, ensuring they provide excellent service and uphold Dorsett standards Oversee the day‑to‑day operations of the hotel, ensuring smooth and efficient processes while on duty Be the go‑to person for guests, providing helpful, friendly, and fast responses to enquiries or concerns Assist the Front Office Manager with the flow of operations and make sure everything stays on track Ensure a warm, welcoming atmosphere in the lobby for all guests Handle check‑ins, check‑outs and guest requested, ensuring smooth and timely service Work closely with the housekeeping and maintenance teams to ensure the comfort of our guests Resolve guest complaints or concerns with professionalism and a smile, ensuring total satisfaction Assist the Front Office Manager in responding to guest reviews professionally and empathetically, ensuring guest satisfaction and maintaining the hotel's reputation. Ensure hotel safety and security procedures are followed while on duty to guarantee guest well‑being. What We Are Looking For: Previous experience in guest services or front office within a mid to high‑scale property, including supervisory or team leadership responsibilities Opera Cloud experience (preferred) A passion for hospitality and creating exceptional guest experiences Excellent communication skills, with the ability to lead by example and motivate the team A proactive attitude with the ability to manage multiple tasks in a fast‑paced environment Ability to work well both independently and part of a team Ability to work a flexible roster including weekends and public holidays Why Dorsett? 50% off stays in our properties, globally Birthday Leave – a paid day where you can celebrate YOU Professional, friendly and supportive team Stunning location right in the heart of the Gold Coast Be part of an innovative global brand with a local vibe – we blend the best of both worlds What’s Next? If you’re ready to step into a dynamic role and help deliver an unforgettable experience for our guests, then Dorsett Gold Coast is the place for you Apply now to be part of the excitement #J-18808-Ljbffr