Customer Relationship Assistant

About Loco Love Launched in 2013, Loco Love’s reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We’ve been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR’s Fast 100 – in the top 100 fastest‑growing companies in the Australian market. The quality of ingredients we use is vital to the alchemy of our high‑vibe products. We only use the finest organic, plant‑based and whole‑food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits. We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains. You will never find refined sugars, palm oil, artificial sweeteners, GMOs, emulsifiers, dairy or gluten in our products. The Role Loco Love is seeking a detail‑oriented and proactive Customer Relationship Assistant to join our growing team. This full‑time role, Monday to Friday, 9 am – 5 pm, plays a key part in supporting our sales operations through accurate data entry and providing essential assistance to our showroom team. This position would be particularly well‑suited to someone with a strong retail background and excellent communication skills who is looking to transition into an office‑based role. It offers a great opportunity to develop administrative and sales support experience in a dynamic, fast‑growing company. Key Responsibilities Customer Experience Communicate with wholesale and retail customers to deliver an exceptional customer experience. Review and input incoming orders and identify upselling opportunities (e.g., pairing products, seasonal specials or restocks) via e‑mail or phone. Build and maintain positive relationships with regular customers by providing proactive, value‑driven service. Data Entry & Order Management Accurately input and update customer and sales data in Loco Love’s internal systems. Support the Customer Relationship team with processing and tracking customer orders. Maintain up‑to‑date records across Sales, Dispatch and Accounts. Cross‑Functional Collaboration Liaise with internal departments to ensure timely communication and coordination. Assist the Office Team with various administrative tasks, including the procurement of office supplies and replenishment of bathroom and tea room essentials as needed. Provide support to the Showroom Team one day per week, including covering lunch breaks and staff leave as needed. Assist with other areas when required. Support team members with training and knowledge sharing. What You Bring Minimum one year experience within data entry and/or administration roles and/or two years or more experience in a retail environment. Exceptional attention to detail and accuracy. Strong organisational and time‑management skills. Proficiency with data entry and working with spreadsheets or databases. Clear communication skills, both written and verbal. A collaborative, can‑do attitude with a willingness to support the wider team. Comfortable with repetitive tasks and committed to consistency. Previous experience in a similar admin or data‑entry role is highly desirable. Familiarity with CRM systems and order/inventory platforms (e.g., DEAR Systems, Cin7, or similar) is a plus. Why Work With Us Be part of an innovative, conscious brand redefining premium chocolate. Join a passionate, values‑led team in one of the most beautiful places in the world – Byron Bay. Help shape the future of a fast‑growing Australian company with global potential. Enjoy access to Loco Love treats and work with the highest quality organic ingredients. Do meaningful work – creating products that are good for people and the planet. Our Values Gratitude We communicate appreciation and celebrate beauty in all its forms. Radical Responsibility We own our actions, learn from mistakes, and always seek solutions. Authenticity We show up as our true selves and nourish our inner and outer worlds. Compassion We support each other with kindness and empathy. Excellence We execute with care, precision, and curiosity – always learning and refining. Ready to join us? Apply now with your CV and a cover letter explaining why you’re the ideal candidate to support our Customer Relationship Team. #J-18808-Ljbffr