Op Shop Retail Assistant

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation forming part of the RSPCA Federation, with over 400 employees and 1400 volunteers in Victoria. Our organisation’s purpose is with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values of Clarity , Accountability , Respect , Consideration , Expertise and Collaboration set clear expectations for all our staff and volunteers as they work together, and with the community. About the Role Reporting to the Op Shop Store Manager, the Retail Assistant is responsible for supervising a team of volunteers and assisting in overseeing the daily operations of the store to ensure profitability, sustainability and positive presence within the local community. This is a permanent part‑time position (3 days a week across a 7‑day rotating roster) in our new Elsternwick store. Duties and Responsibilities Supervise a team of volunteers to the highest levels of performance and engagement. Contribute to the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets. Provide a high level of service to customers to resolve queries and complaints. Positively represent RSPCA Victoria in the local community. Effective and efficient stock management, visual merchandising and high‑level retail operations to contribute to the profitability and sustainability of the Op Shop. Assist in the induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals. Contribute to a positive and inclusive work environment. Assist with ensuring a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures. What we are looking for from you Previous experience in a similar role that requires strong administration, customer service and organisational skills. Previous experience in retail management with a sound understanding of visual merchandising principles, ideally with specific experience in op‑shop management. Previous experience working with and managing volunteers. Demonstrated ability to work in a fast‑paced and challenging work environment. Ability to work as part of a collaboratively team as well as independently on occasions. What’s on offer? Access to a range of mental health and wellbeing supportive initiatives; including confidential counselling services and education programmes. Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear, Bupa healthcare and RSPCA Victoria retail. Access to a range of learning and development opportunities. Recruitment Requirements Willingness to undergo a National Police Check. Valid driver’s licence. How to Apply To learn more about this job opportunity, please visit our website at ATRSPCAVIC.org and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via ***********@rspcavic.org.au for a confidential discussion. Applications close Sunday 7th of December and will be actively reviewed as they are received. RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here. #J-18808-Ljbffr