Customer Support Officer, Department of Customer Services, Open Data and Small and Family Business
vor 13 Stunden
Customer Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support. The QSS Customer Support team is the first point of contact for Queensland Government employees, providing essential support across payroll, recruitment, finance, telecommunications, and associated system applications. Operating in a high-volume service centre, our team is committed to delivering exceptional customer service through both phone and online channels. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance. As a Customer Support Officer, you will: Respond to phone and online enquiries and requests in a high-volume customer service environment and escalat(e) as appropriate. Maintain and prioritise daily workloads by resolving enquiries/incidents and escalating as appropriate within Service agreement timeframes. Assess customer needs and retrieve relevant information from knowledge-based articles and provide an appropriate response. Recommend improvements to standard work practices and updates to knowledge base articles to maintain quality customer support. Consult and liaise with internal and external stakeholders to ensure the delivery of quality customer support services. Build and maintain relationships with team members by sharing information to assist with enquiries and promote a positive teamwork culture. Note: Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role. This is an ongoing recruitment process where vacancies will be filled progressively as they become available. Applications will remain current for a period of 12 months. #J-18808-Ljbffr
-
Support Officer
vor 13 Stunden
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSupport Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Zillmere QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitProfessional Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,250 - $97,991 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitTeam Leader, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Carseldine QLD The Department of Customer Services, Open Data and Small and Family Business is seeking an experienced and motivated Team Leader to join our Customer Service Operations team. This...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitService Desk Operator, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer Services,...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Partnership Consultant, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDeputy Director-General, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD Are you a senior executive leader ready to drive innovative digital transformation and shape the future of government services? The Department of Customer Services, Open...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Digital Products Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $119,802 - $127,941 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the Department of Customer...
-
Senior Project Officer
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Project Officer (Cyber Awareness), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD A06 Senior Project Officer (Cyber Awareness). We are seeking an enthusiastic individual to join us in growing a resilient cyber culture across the...
-
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business Vollzeit(AO3) Business Support Officer, Counter Services, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD $77,354 - $85,833 a year Full time, Contract, Part time, Casual/Temporary The Digital Customer (Smart Service Queensland) team within the...
