Enquiries Officer

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing Act 2018 (Vic) (Act).

About the role

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Enquiries Officer is responsible for managing predominately inbound calls providing a high quality and a timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects. The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and either resolve or triage to the appropriate business area.

This role has a flexible work location with an option of Melbourne CBD or Bendigo.

About you

• Highly evolved outstanding customer service, communication, and interpersonal skills
• Flexible and able to demonstrate tact and diplomacy and maintain confidentiality
• Excellent interpersonal and problem-solving skills
• Effective communicator and listener, be able to build and maintain good relationships with our stakeholders
• Enthusiastic person who is passionate about improving workers' lives
• Ability to work in a fast-paced team environment dealing with competing priorities

How to Apply

Please apply by providing a professional cover letter (750 words maximum) responding to the key selection criteria and detailing your skills, knowledge and experience relating to the opportunity. A comprehensive Position Description is attached.

For further information regarding Labour Hire Authority, please visit our website at Applicants will be required to comply with the Occupational Health and Safety Act 2004 , directions, policies or procedures.

All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014 . Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.