Head of Customer Success
vor 6 Stunden
Head of Customer Success - Construction Tech Our client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives. The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency. As the Head of Customer Success, you will play a critical role in ensuring the satisfaction and success of the company's clients. You will be responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and driving client retention and growth. This position requires a highly collaborative and customer-centric leader with a proven track record in customer success and client management. Package: $150,000 - $180,000 + Super + Bonuses Key Responsibilities Leadership and Strategy: Develop and implement a comprehensive customer success strategy that aligns with the company's growth objectives. Team Management: Lead, mentor, and develop the customer success team, fostering a culture of excellence and collaboration. Customer Onboarding: Oversee and help optimise the onboarding process for new clients, ensuring a smooth and successful transition. Client Engagement: Build and maintain strong relationships with key clients, understanding their needs and ensuring they are maximising the value of the platform. Retention and Growth: Drive customer retention and growth by developing and executing strategies to increase customer satisfaction and loyalty. Collaboration: Work closely with sales, marketing, and technical teams to ensure a seamless customer experience and to address client needs effectively. Feedback and Improvement: Collect and analyse customer feedback to identify areas for improvement and implement necessary changes. Reporting and Metrics: Develop and monitor key performance indicators (KPIs) to track the success of customer success initiatives and report on progress to senior management. To be successful in this role, you should have: 5-7 years of experience in a customer success or client management role, preferably within the software or construction technology industry. Proven track record of leading and developing high-performing customer success teams. Strong interpersonal and communication skills, with the ability to build and maintain strong client relationships. Excellent problem-solving skills and the ability to think strategically. Experience in driving customer retention and growth. Familiarity with CRM systems and customer success tools. Background in ERP/Con-tech or related fields is highly desirable. On offer Competitive salary package of $150,000 - $180,000 + Super + Bonuses. Significant opportunity for career growth within a rapidly expanding company. Comprehensive training and professional development programs. Flexible, fully remote work environment. If you are a customer-centric leader with a passion for ensuring client success and driving growth in a dynamic organisation, we encourage you to apply for this exciting opportunity today #J-18808-Ljbffr
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Head of Customer Success
vor 6 Stunden
Council of the City of Sydney, Österreich Heidi VollzeitJoin to apply for the Head of Customer Success role at Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73...
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Head of Customer Success
vor 6 Stunden
Council of the City of Sydney, Österreich Employment Hero VollzeitWho we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...
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Head of Customer Growth
vor 6 Stunden
Council of the City of Sydney, Österreich Altura Learning VollzeitOverview Northern Beaches, Sydney - Hybrid/3 Days Per Week in office Global brand trusted by the care sector for over 20 years Ready to scale something big? We’re on a mission to transform the care sector—and we need a dynamic Head of Customer Growth & Success to help us accelerate. If you’re a powerhouse leader with a track record in high-growth...
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Global Head of Customer Success
vor 6 Stunden
Council of the City of Sydney, Österreich Employment Hero VollzeitA leading tech company is seeking a Head of Customer Success to design and scale its global function. This role involves driving customer adoption and satisfaction through strategic leadership and collaboration across regions. Candidates should have over 10 years of experience in Customer Success and proven abilities to build customer-first organizations....
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Head of Customer Success — Scale Healthtech
vor 6 Stunden
Council of the City of Sydney, Österreich Heidi VollzeitA healthtech startup in Australia is looking for a Head of Customer Success to build and scale the Customer Success function. This role involves leading the development of excellent customer experiences, driving retention and satisfaction, and collaborating with various teams to integrate customer feedback into product development. The ideal candidate will...
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Head Of Customer Success
Vor 3 Tagen
Council of the City of Sydney, Österreich at VollzeitCompany Description NextDC is an exciting ASX 100‑listed technology company, only 15 years young, operating 17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customers’ digital infrastructure. We design, build and operate world‑class, next‑generation data centres using...
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Head of Customer Success — Construction Tech
vor 6 Stunden
Council of the City of Sydney, Österreich Techium Consulting Group VollzeitA leading consulting firm in New South Wales is seeking a Head of Customer Success to drive client satisfaction and retention strategies. This role involves leading a customer success team, optimizing onboarding, and collaborating with multiple departments. Ideal candidates will have 5-7 years in customer success within the tech or construction sectors and a...
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Head of Growth
vor 6 Stunden
Council of the City of Sydney, Österreich Altura Learning VollzeitA leading online learning provider in the care sector is seeking a Head of Customer Growth & Success in Sydney. This hybrid role involves leading a sales team, developing a high-growth sales strategy, and building strong customer partnerships across Australia and New Zealand. Ideal candidates must have proven leadership experience in sales within high-growth...
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Head of Customer Success
vor 6 Stunden
City of Melbourne, Österreich Heidi VollzeitJoin to apply for the Head of Customer Success role at Heidi Get AI-powered advice on this job and more exclusive features. Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers,...
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Head of Customer Success
vor 6 Stunden
City of Melbourne, Österreich black.ai VollzeitLocation Melbourne HQ or Sydney Employment Type Full time Department Customer Success Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million...
