Head of Customer Success
vor 3 Wochen
Head of Customer Success - Construction Tech Our client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives. The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency. As the Head of Customer Success, you will play a critical role in ensuring the satisfaction and success of the company's clients. You will be responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and driving client retention and growth. This position requires a highly collaborative and customer-centric leader with a proven track record in customer success and client management. Package: $150,000 - $180,000 + Super + Bonuses Key Responsibilities Leadership and Strategy: Develop and implement a comprehensive customer success strategy that aligns with the company's growth objectives. Team Management: Lead, mentor, and develop the customer success team, fostering a culture of excellence and collaboration. Customer Onboarding: Oversee and help optimise the onboarding process for new clients, ensuring a smooth and successful transition. Client Engagement: Build and maintain strong relationships with key clients, understanding their needs and ensuring they are maximising the value of the platform. Retention and Growth: Drive customer retention and growth by developing and executing strategies to increase customer satisfaction and loyalty. Collaboration: Work closely with sales, marketing, and technical teams to ensure a seamless customer experience and to address client needs effectively. Feedback and Improvement: Collect and analyse customer feedback to identify areas for improvement and implement necessary changes. Reporting and Metrics: Develop and monitor key performance indicators (KPIs) to track the success of customer success initiatives and report on progress to senior management. To be successful in this role, you should have: 5-7 years of experience in a customer success or client management role, preferably within the software or construction technology industry. Proven track record of leading and developing high-performing customer success teams. Strong interpersonal and communication skills, with the ability to build and maintain strong client relationships. Excellent problem-solving skills and the ability to think strategically. Experience in driving customer retention and growth. Familiarity with CRM systems and customer success tools. Background in ERP/Con-tech or related fields is highly desirable. On offer Competitive salary package of $150,000 - $180,000 + Super + Bonuses. Significant opportunity for career growth within a rapidly expanding company. Comprehensive training and professional development programs. Flexible, fully remote work environment. If you are a customer-centric leader with a passion for ensuring client success and driving growth in a dynamic organisation, we encourage you to apply for this exciting opportunity today #J-18808-Ljbffr
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Regional Head of Special Education Services
Vor 5 Tagen
Mackay Regional, Österreich Queensland Department of Education VollzeitAn educational authority in Queensland invites applications for the Head of Special Education Services role. This position involves managing services for students with disabilities, providing leadership, and ensuring effective program implementation. Candidates should have relevant qualifications and experience in education, along with strong communication...
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Head of Junior School
vor 3 Wochen
Mackay Regional, Österreich Whitsunday Anglican School VollzeitWhitsunday Anglican School is an independent, co‑educational Day and Boarding School from K‑12, situated in the beautiful surroundings of tropical Mackay and the Whitsunday region. The School provides a balanced education that is focused on intellectual development, personal growth, spirituality, and community service. The School offers a first‑class...
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Head of Customer Care Tamworth
Vor 3 Tagen
Tamworth Regional Council, Österreich Bellway plc VollzeitAt Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to...
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Head of Curriculum
Vor 7 Tagen
Toowoomba Regional, Österreich Queensland Department of Education VollzeitA governmental education department is seeking a dynamic Head of Department (Curriculum) at Harristown State School, Toowoomba. The role is focused on ensuring student success through high-quality curriculum design and implementation. Ideal candidates will possess leadership skills, extensive knowledge of the Science of Reading, and an ability to mentor...
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Head Of Engineering Saas
vor 2 Wochen
Mackay Regional, Österreich Xplor Technologies VollzeitHead Of Engineering SaaS role at Xplor Technologies Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business...
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Senior Enterprise Customer Success Leader
vor 3 Wochen
Mackay, Österreich ServiceNow VollzeitA leading enterprise software company in Canberra is seeking a Customer Success Executive to take charge of post-sales activities with key accounts. In this role, you will partner with C-level executives, ensuring the successful delivery of business transformation initiatives and maximizing customer value. The ideal candidate will have significant experience...
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Head Of Engineering Saas
vor 2 Wochen
Mackay Regional, Österreich Xplor Technologies VollzeitHead Of Engineering SaaS role at Xplor Technologies Company Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business...
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Consultant - Medical Oncologist - Mackay
vor 2 Wochen
Mackay Regional, Österreich Head Medical VollzeitShape the future of Oncology care in a thriving regional centre. Head Medical is seeking an experienced Medical Oncology Consultant for Mackay Base Hospital. This permanent full-time role offers the opportunity to join a well-established, growing Oncology Unit supported by experienced oncologists, specialist nurses, pharmacists, and allied health...
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Head of Customer Care
Vor 3 Tagen
Tamworth Regional Council, Österreich Bellway plc VollzeitA leading housebuilder located in Tamworth seeks a Head of Customer Care to enhance customer satisfaction and manage a dedicated team. You will improve Customer Care processes while collaborating with various departments to resolve issues swiftly. Ideal candidates have prior experience in customer care within the housing sector and must demonstrate excellent...
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Deputy Head, School Of Rural And Remote Health
vor 2 Wochen
Mackay Regional, Österreich James Cook University Careers VollzeitFull time | fixed term to 31 December Based in Mount Isa Academic Level E - $204,612 + 17% super & excellent benefits Lead meaningful change in rural and remote health across Queensland Work within a university recognised globally for impact in tropical, rural and Indigenous health Engage with highly committed teams across multiple regional locations Enjoy...