Member Relationship Officer
vor 2 Wochen
Join to apply for the Member Relationship Officer role at Teachers Mutual Bank Limited Key Responsibilities Conduct outbound calls and receive inbound calls for Membership on-boarding, effectively to attract, bind, retain and increase the wallet share of our members with the bank Identify existing and potential member needs, recognising appropriate opportunities to maximise product penetration and uptake whilst simultaneously enhancing the member/customer experience. Actively cross selling the organisation’s products and services (as appropriate to each member/customer) using TMBL’s preferred selling methodology (e.g. Sales Integrity, Features and benefits model, ethical outbound selling techniques etc). Works collaboratively with the team to achieve agreed team Service Level Agreement’s, by actioning member’s enquiries and correspondence within acceptable timeframes. Assists with other duties in the department as required. Conducts all tasks with a high level of accuracy and attention to detail. About You Strong customer service experience (banking/finance highly regarded) Previous contact centre experience is preferred Strong verbal and written communication skills FSR Tier 2 Accreditation (highly regarded) About Us Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community. We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank. Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service. How to apply Please click the APPLY button and follow the prompts. For a confidential conversation, please contact We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd. Seniority level Entry level Employment type Full-time Job function Customer Service Banking Referrals increase your chances of interviewing at Teachers Mutual Bank Limited by 2x Sign in to set job alerts for “Relationship Officer” roles. Sydney, New South Wales, Australia #J-18808-Ljbffr
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