PCN Manager

An opportunity has arisen for a PCN Manager to join our GP Partner Led PCN, based in South Northamptonshire. This role is part time, and will be a minimum of three days, maximum four days. The role will require practice based working, travelling around the member practice sites of the PCN and also remote/home based working. Flexibility around working locations is required to ensure meetings with key stakeholders across the business. Essential business requirement working days will include Mon, Wed and Thurs, but could be subject to change. The role entails management of the operational development of the PCN, in the context of emerging national and local policy; including new models of care and wider system integration. Be the first point of contact for the network and act as an enabler for improved health in order to improve services to patients. Work collaboratively with the wider system partners and providers in developing a fully integrated neighbourhood delivery model for the health and care system at PCN level utilising community assets. Support the Clinical Director and practice managers in the Member Practices. Work alongside the Clinical Director to manage the PCN and ARRS budgets. Main duties of the job Identify and meet the support needs of Practices in the network by working with clinical leads, management leads and other stakeholders as appropriate. Provide operational management support to the practice managers. Provide high quality administrative support including information and analysis to the PCN Clinical Director. Promote the services of the PCN to the wider member practice key stakeholders to secure engagement and high patient service delivery. Under the direction of the PCN Executive Board, lead on PCN workforce development and the integration of new roles including those secured via the Additional Roles Reimbursement Scheme. Ensure there are robust systems and processes in place for the network to operate as efficiently and effectively as possible. Financial administration and reconciliation of financial funds and maintaining accurate financial records. Ensure full financial status overview is shared with the PCN Clinical Director and ensuring that all ARRS claims are submitted, along with any other information required by the ICB. Perform annual review of all PCN staff including identifying training, and manage staff annual leave, study days and sickness. To assist in the recruitment of new PCN staff, as required, taking responsibility for their induction, training and integration into the PCN practices. About us We are a team with 6 practices with approximately 38k patients. We will provide a full induction programme and management will support youth throughout the process. Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate. The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning. Job responsibilities All staff at this organisation have a duty to conform to the following- Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards Equality, Diversity and Inclusion creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety. The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974 Fire Precautions (workplace) Regulations 1999 Other statutory legislation which may be brought to the post holders attention Confidentiality This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect that all staff will always respect their privacy and maintain confidentiality. It is essential that the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality and Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and to discuss, highlight and work with the team to create opportunities to improve patient care. At this organisation, we continually strive to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews. All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team. Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed. Managing information All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care, and presenting and communicating information. Data should be reviewed and processed using accurate SNOMED CT codes to ensure easy and accurate information retrieval for monitoring and audit processes. Person Specification Qualifications Educated to a high standard Good standard of education with excellent literacy and numeracy skills Experience Good standard of education with excellent literacy and numeracy skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Ability to network and build relationships Maintain confidentiality at all times Flexibility to work outside core office hours Experience of managing multidisciplinary teams Excellent leadership skills Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of working in a healthcare setting Experience of managing budgets An understanding of the NHS and ICB structure and how that integrates with Primary Care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr