Operations Delivery Lead

Nexxis is a leading supplier and manufacturer of an extensive range of leading-edge inspection, testing and robotic solutions across a variety of applications and end markets. We partner with clients globally to deliver innovative, fit-for-purpose solutions that enhance safety, efficiency, and performance. Driven by a clear vision to become the global trusted partner for supplying and innovating robotic technology focused on solutions, Nexxis continues to push the boundaries of what’s possible. We are a fast-growing, fast-paced technology company built on flexibility, innovation, and exceptional customer service. Nexxis designs and manufactures our own robotic systems from our O’Connor premises, further strengthening our capability to deliver complete, cutting-edge solutions tailored to industry needs. This approach has helped raise the benchmark for innovation across industries such as mining, oil & gas, subsea, utilities, energy, and defence. Job Description The Operations Delivery Lead will ensure to seamlessly coordinate between the Equipment Service & Delivery team and the Business Systems function, driving operational efficiency, data accuracy, and process improvements across the business. This role combines hands‑on operational leadership with systems-driven insights to optimise equipment servicing, dispatch, and delivery processes. The individual will ensure that operational requirements are translated into system enhancements, dashboards, and workflows, creating a data-driven, high-performing service delivery environment. Key Responsibilities Operational Leadership: Lead the Equipment Service & Delivery team, managing daily schedules, resource allocation, and workflow to meet customer and operational expectations. Demonstrated ability to act as a technical authority on Nexxis products, ensuring the team's maintenance and service activities are executed with a strong technical foundation. Oversee equipment servicing, testing, calibration, and dispatch processes to ensure timeliness and quality. Maintain compliance with safety, operational, and quality standards. Systems & Process Integration: Lead the Business Systems Team to align operational processes with system capabilities and improvements. Identify operational pain points and inefficiencies, translating them into actionable system requirements. Support system configuration, workflow automation, and reporting to enhance operational visibility and decision-making. Monitor and ensure accuracy of data in Nexxis systems. Serve as the operational voice in system projects, ensuring tools and processes meet team needs. Lead initiatives to streamline operational workflows using system insights and process redesign. Establish and monitor KPIs for service delivery, system utilisation, and process efficiency. Provide training and guidance to team members on Insphire usage, operational standards, and best practices. Stakeholder Engagement: Collaborate closely with Engineering/Production, Sales, Shipping, and Finance teams to coordinate complex deliveries and equipment management. Liaise with vendors and technology partners as required to support system integrations and operational enhancements. Skills & Qualifications Proven experience in operations, service delivery, or equipment management within a technical, industrial or rental environment. Strong leadership and team coordination skills, with a focus on accountability and high performance. Experience with scheduling and management of conflicting priorities. Understanding of equipment hire, inspection, or calibration processes preferred. Strong understanding of CMMS systems and their application and implementation in operations. Strong organisational and time management skills, with the ability to manage multiple priorities. Demonstrated ability to lead, mentor, and develop high‑performing operational teams. Strong analytical skills with experience using data to drive operational improvements. Experience in process improvement, workflow optimisation, and cross-functional project collaboration. Excellent communication skills and ability to collaborate across teams. Demonstrated problem‑solving ability and commitment to process improvement. Certificate or Diploma in Operations Management, Business, Engineering, or a related discipline preferred. At Nexxis, you’ll be part of a fast‑paced, innovative environment where technology and operational excellence come together. You’ll lead a hands‑on team delivering high‑quality solutions to customers across industries, playing a crucial role in maintaining Nexxis’ reputation for service reliability and technical performance. If you would like to be part of our team, please send in your CV and Cover Letter to Melissa Little, People & Culture Coordinator ( ). Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Have you completed a qualification in operations management? Have you completed a trade qualification in instrumentation and control? Have you completed a qualification in management? How many years of project management experience do you have? Do you have experience leading agile teams? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr