Collections Officer

Collections Officer - Talent Pool EOI - all levels of experience welcome Commercial Credit Control – Varsity Lakes QLD Our business continues to grow This is your opportunity to be considered for upcoming vacancies as soon as they become available Get ahead of the crowd, stand out early in the process and fast track your application. Submit your Expression of Interest (EOI) to join our talent pool for Collections Officers . Welcome to Commercial Credit Control We're not just another name in the debt recovery industry — we're a leading people-first, national service provider, helping businesses and individuals navigate their financial journeys with care and compassion. At the heart of what we do is making a real difference, and we want you to be part of it We're part of the Investors Central Group , which offers you the opportunity to develop your career across multiple entities and sites What's the role? Are you looking for a career that combines purpose, growth, and impact? You’ll join a vibrant, supportive team committed to managing accounts, finding positive outcomes and helping people during challenging times. The day-to-day Here’s what your day might look like: Confidently manage inbound and outbound calls, assisting customers with an existing or past relationship – no cold calling Provide tailored solutions to help customers overcome significant hardship and financial challenges. Manage a portfolio of overdue accounts from start to finish, providing tailored solutions and ensuring timely follow-up and action. Utilise skip tracing techniques to locate customers and establish contact. Investigate and manage escalated accounts including hardship, disputes, and potential legal matters. Collaborate with a supportive team to achieve goals and key performance indicators (KPIs). Maintain accurate records and use company software to manage customer cases. Contribute to a positive and energetic workplace culture, where teamwork thrives. What are we looking for? Entry level and experienced team members who have a passion for helping people, or experience in customer service or collections. Full‑time applicants - hours of operation are Monday – Friday, 7:00am to 6:30pm. Team members enjoy staggered start and finish times, typically starting between 7:30am - 8:30am and finishing between 4:30pm - 5:00pm. Part‑time applicants - minimum 20 hrs/week, across 4–5 days, 9:30AM–3:30PM. We believe in balancing productivity with personal time, so you can plan your day in a way that works best for you. What do you need? We’re looking for candidates who: Have exceptional customer service skills and genuinely care about helping others. Are confident managing sensitive or complex customer conversations with empathy and professionalism. Are familiar with or willing to learn relevant legislation, including debt collection guidelines and privacy obligations. Are self‑motivated, eager to learn, and thrive in a fast‑paced environment. Have strong attention to detail, organisation and time management. Can work independently while contributing to the wider team. Have a positive, solutions‑focused attitude. While experience in hardship, collections or financial services is a bonus, it’s not essential — we’re all about potential and passion What’s in it for you? This is a chance for you to gain a permanent position within a stable, growing, public company. We’re all about rewarding our team with: Weekly cash prize competitions Employee share investment opportunities Novated lease benefit EAP and wellbeing support Themed days, team lunches & events – fun is part of the job We prefer to recruit the fun way, using group screening sessions. These generally run monthly, with view to commencing the following month. At these sessions you can find out more about the business, team and role, ask questions, and fast‑track your application How to Apply Submit your CV and cover letter via Seek. Make sure you include your availability and why you think you would be a great fit for this role. We’ll be in touch with as soon as we have any open positions. If you have any questions, feel free to contact *******@financeone.com.au. Successful candidates must undergo a National Police check and any relevant industry checks. Looking for more information? Check out our website via the links below. Don’t miss your chance to kick‑start a meaningful career.We can't wait to meet you Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr