Field Technician

vor 1 Tag

Council of the City of Sydney, Österreich Light & Wonder Vollzeit

Overview Join to apply for the Field Technician Installer role at Light & Wonder. Light & Wonder is a global gaming company with three business units that build technology, digital content, and support for casinos, operators, and online gaming providers. Responsibilities Perform and complete field installations, conversions, and upgrades to a high standard Record and report the completion of work, ensuring all required pertinent data is collated Develop and perform operator and technical training to venue staff as required Escalate faults to ensure timely resolution and maintain a high level of customer service Manage work schedules effectively to satisfy both Customer and Sales Team requirements Report on a weekly basis operational field issues that arise Tagging of all returned parts, process & test return orders – including fault finding and repair testing of parts Continuously identify opportunities to improve operations, decrease turnaround times, streamline work processes, work cooperatively, and deliver high quality customer service Travel interstate or international as required Knowledge, Skills and Abilities Previous experience as field Technician Effective communication skills – both written and verbal Ability to apply analytical reasoning and diplomacy when problem-solving Strong customer service skills along with organisation and stakeholder management skills and ability to work autonomously Strong electro‑mechanical fault-finding skills, with understanding of computer systems, networking and troubleshooting Experience, Education and Qualifications 5+ years exposure to EGMs, MTGMs and Utility products in a Support or Maintenance capacity Exposure to market industry (Gaming) regulations and operating procedures Formal certification in a technical discipline advantageous To hold and maintain a variety of Gaming technical licenses Must be physically capable of operating company supplied vehicles, have a valid driver’s license, and an acceptable driving record Working Conditions Work conditions are representative and typical of similar jobs in comparable organizations Workplace Health & Safety Actively cooperate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace Ensure compliance with safe work practices Ensure not to put self and others at risk Use and maintain equipment properly and ensure that the work area is free of hazards Report all incidents, injuries and near misses Report any hazard or accident to the supervisor or manager as soon as it becomes apparent Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. LI-Hybrid #J-18808-Ljbffr

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