Parts Advisor

Posted Thursday 11 December 2025 at 1:00 pm Join a legendary team and be the go-to expert keeping parts moving and customers satisfied at our Horsham branch. We’re on the lookout for a driven and customer-focused Parts Advisor to step into a key frontline role – someone who thrives on problem-solving, builds strong relationships, and is ready to make a real impact every day. Working closely with our service team and customers, you’ll be responsible for identifying, sourcing, and delivering the right parts at the right time. From over-the-counter support to coordinating parts for workshop jobs and field service teams, you’ll play a vital role in keeping machines, and business, moving. At William Adams, your career is more than just a role, it’s a chance to grow. You’ll be backed by a supportive team, modern systems, and clear pathways to progress into senior Parts, Branch, or Customer Support roles. With nearly 100 years as a Caterpillar dealer behind us, this is your opportunity to join a team built on pride, performance, and people. Ready to bring your expertise to a team that delivers every day? About the Role Your number one responsibility will be to provide an excellent service to our customers, ensuring they receive accurate and timely information in relation to all of their parts needs. This is a full time, permanent position offering career growth and development opportunities. Reporting directly to the Branch Manager, you will work Monday to Friday on a rotating roster. What a typical day will look like: Dealing with front counter enquiries, both face to face and over the phone Locating Cat parts for customers and technicians Following up and actioning outstanding jobs related to parts inquiries and customer concerns System based parts interpreting using a variety of digital and print resources Parts Warehousing tasks (receiving, order picking and dispatch) Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions Assisting with the operation of display areas and stock cleanliness About You You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist. To be successful in this role you will require the following skills and attributes: Mechanical knowledge and a background in earthmoving and/or automotive is preferable Exceptional communication skills with a positive and enthusiastic attitude Proficient in Microsoft applications Experience working on different kinds of systems/databases Excellent organisational skills with the ability to handle multiple tasks Knowledge of Caterpillar products (preferred but not essential) Why work with us? At William Adams, our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team. It's more than just a job We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed. We will offer you a competitive salary package, including annual performance and salary reviews, along with access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more Join our team of passionate professionals who embody our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability. Please note, all applications will be reviewed after the 5th of January due to the Christmas/New Year break. #J-18808-Ljbffr