Operations Lead

Classification: General Administrative Staff Grade 12Employment type: Permanent Full TimeHours per week: 38Remuneration: $105,603.69 per annum plus shift allowances and 12% superannuationLocation: WarrawongApplications close: Sunday, 14 December 2025 HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability. About the opportunity HealthShare NSW is looking for an exceptional individual who will shape the future of healthcare transportation. We’re on the lookout for an Operations Lead to lead and innovate in our mission to provide responsive transport services. The Operations Lead will effectively supervise the day‑to‑day operations of the Patient Transport Service, ensuring timely and quality of service. Step into a role that not only fosters your leadership skills but also contributes to the betterment of healthcare services. If you’re passionate about leading teams and possess a knack for effective people management, we would love to hear from you Thinking about relocating for this role? You can access The Welcome Experience – a free service for essential workers and their families moving to regional NSW. Local Connectors offer tailored support with housing, schools, partner job opportunities, and settling into the community. Learn more at The Welcome Experience | NSW Government. Responsibilities Supervise the day‑to‑day operations of the Patient Transport Service, ensuring timely and high‑quality service delivery. Lead and innovate within the operation of responsive transport services. Manage and develop the transport operations team, providing support, development opportunities, and addressing performance issues or conflicts. Qualifications Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Experience in patient transport operations or related operational leadership is essential. Strong computer skills, including experience with computer‑aided dispatch, are required. Experience managing and developing a team, addressing performance issues, and fostering team development. Applicants will be assessed against the essential criteria outlined in the Position Description. Must satisfy NSW Health Category A requirements, including completed immunisation and TB screening. Candidates must upload the OASV Undertaking/Declaration Form and TB Assessment Tool with any vaccination evidence during application. Successful candidates may be required to complete a physical pre‑employment health assessment at no cost. Benefits Great leave conditions: one day off each month as an ADO, annual leave loading (17.5%), and 14 weeks’ paid parental leave for eligible employees. Salary packaging and novated leasing: access up to $2,782 extra per year. Wellbeing programmes: array of wellbeing programs to support physical, mental, and emotional health. Commitment to career development: expansive free online training, talent programmes, study leave, and internal development opportunities. Rewarding role and community contribution: make a difference by assisting those in need and actively contributing to the community. Please note some benefits may only apply to certain employment types. How to Apply Click Apply Now at the top of the page. Attach your resume and answer the targeted questions. Targeted Questions Describe a time when you had to manage and develop a team. How did you support your staff, provide development opportunities, and address performance issues or conflicts? Which qualifications or training have prepared you for patient transport operations? How have you applied high‑level computer skill, especially computer‑aided dispatch, to manage dispatch and resolve real‑time issues? Additional Information Applicants will be assessed against the essential criteria in the Position Description. Following the application close date, candidates may be required to attend an interview/complete a comparative assessment and reference checks. Candidates must have Australian work rights. Permanent roles are open to Australian citizens and permanent residents; temporary and casual roles welcome applicants with a visa. This is a NSW Health Category A position which requires immunisation and Tuberculosis (TB) screening. Refer to NSW Health OASV Policy for a complete list of required vaccines. Upload the OASV Undertaking/Declaration Form and TB Assessment Tool with any vaccination evidence during application. If you are identified as a preferred candidate and are external to HealthShare NSW, you will be required to complete a physical pre‑employment health assessment at no cost to confirm your ability to safely perform the duties of the role. Employment is subject to successful completion of all pre‑employment checks. An eligibility list from this recruitment may be created for future casual, permanent, or temporary full‑time or part‑time positions within the next six months. Contact Information Please contact if you have any questions about this role. Any career portal support questions can be directed to our customer service team at . For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact Support is also available through the Stepping Up website. Please let know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process. #J-18808-Ljbffr