PeopleSoft Support Analyst

Vor 7 Tagen

City of Melbourne, Österreich Royal Melbourne Institute of Technology Vollzeit

Overview Newly created team Multiple positions Full-time continuing 2 days in-office per week (Melbourne City campus) HEW 7 $97000 - $% Superannuation About the Role RMIT University is seeking a PeopleSoft Support Analyst to join a newly formed team within Information Technology Services (ITS) providing critical support for our enterprise PeopleSoft Campus Solutions platform. In this role youll work closely with both technical and business stakeholders to ensure a seamless customer-focused support experience resolving incidents maintaining system performance and contributing to the platforms continuous improvement. This position plays a key role in preparing for and supporting RMITs PeopleSoft transformation program scheduled for major implementation in April 2026. About You You are a technically capable and solutions-oriented analyst who thrives on collaboration communication and stakeholder engagement. You take pride in resolving complex issues and ensuring that end users experience reliable high-quality systems. Your strengths include Proven experience supporting PeopleSoft (ideally Campus Solutions) in a technical or application support capacity. Strong analytical and problem-solving skills with the ability to investigate diagnose and resolve issues across code configuration and data layers. Working knowledge of PeopleTools PeopleCode Integration Broker Application Designer and SQL. Experience with incident problem and change management processes (e.g. ServiceNow). Exceptional communication and stakeholder management skills able to translate technical language into clear outcomes for non-technical users. A collaborative mindset contributing to team knowledge sharing and process improvement. A tertiary qualification in Information Technology (or equivalent experience). To Apply Please submit your CV and covering letter addressing your suitability for this position by clicking on the Apply link at the top of this page. For further information about this position please see the Position Description hyperlinked below or contact Jake Gowans via email. PD PeopleSoft Support Analyst Applications will be reviewed and candidates will be shortlisted during the advertising period so be sure to get your application in before the closing date. Applications Close 23 Nov pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and / or Torres Strait Islander community. At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information - are a Circle Back Initiative Employer we commit to respond to every applicant. Key Skills IT Experience Problem Management Desktop Support Citrix Mobile Devices Windows Customer Support Help Desk Operating Systems Technical Support Troubleshooting Application Support Employment Type : Full-Time Experience : years Vacancy : 1 Monthly Salary Salary : 97000 - #J-18808-Ljbffr

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