Sales & Reservations Supervisor [ Hervey Bay / K'gari (Fraser Island)]

Lead a dynamic team, delivering exceptional service and optimised sales for our unique leisure and tourism products Benefits of Joining Our Team Annual $1000 SeaLink Employee Travel Allowance 25% off resort dining, retail and spa Access to Employee Training Programs Employee Award Programs Free passenger ferry transfers and K'gari Explorer Tours Employee Assistance Program with free counselling services Bupa Health Insurance Special Rates *Conditions and employment duration may apply SeaLink is looking for a dynamic and experienced Sales & Reservations Supervisor to lead our reservations team. This role oversees daily operations, supports staff development, and ensures compliance with company standards and KPIs. If you're passionate about excellent customer service and have a knack for leading teams to success, this opportunity could be yours Key Responsibilities Lead the Sales & Reservations team to achieve high performance Manage rosters and allocate workloads effectively Ensure accurate booking processes across all platforms Drive upselling and cross‑selling initiatives Monitor KPIs and prepare performance reports Manage customer inquiries, resolving issues promptly and professionally Foster a team culture of exceptional guest service Implement innovative ideas to continually improve experience & service Qualifications and Experience Qualification in Hospitality or Tourism or working towards completion 3+ years' experience in a similar role Knowledge base of call centre technology, systems, process and products Proven hospitality or tourism industry experience in sales and reservations Strong leadership and communication skills Advanced Microsoft Office Suite skills Ability to work collaboratively with other departments and stakeholders Desirable experience - RMS Cloud PMC, ihotelier, Quick Travel, Siteminder Embrace a culture of excellence and create unforgettable experiences with SeaLink. Apply today to grow your career in the vibrant hospitality and travel industry About us K'gari is a World Heritage listed island off Fraser Coast, Queensland, Australia. It is the world’s largest sand island, stretching over 120km. Featuring amazing wildlife, towering rainforests and over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby. Plus an iconic beach highway, where else would you rather be? SeaLink K'gari is part of SeaLink Marine & Tourism , one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve. SeaLink Marine and Tourism is part of the Kelsian Group – Australia’s largest integrated multi‑modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Living and working in paradise… we can’t think of anything better All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits. We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds. #J-18808-Ljbffr