Field Service Technician

Field Service Technician – Level 6 (Aristocrat) As a Senior Field Service Technician at Aristocrat, you will deliver outstanding technical support and service excellence at customer locations, working closely with the Service Manager and the Field Services team to ensure electronic gaming machines operate flawlessly. Customer & Technical Service Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, including during off‑hours when venues are closed to the public. Investigate and resolve complex system faults, performing repair work as needed. Respond to service calls promptly and professionally to meet customer expectations and SLA requirements. Collaborate effectively with venue staff, maintaining a high level of customer happiness. Reporting & Documentation Accurately collect and report all activities using Aristocrat’s field service management tools. Ensure real‑time data entry and 100% accuracy of service records, tasks, and inventory. Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards. Assist with internal service reporting and respond to departmental requests when required. Workplace Health & Safety (WHS) & Compliance Understand and comply with Company and venue WHS policies, procedures, and regulations. Maintain the health, safety, and welfare of all employees, visitors, and contractors. Follow accident/incident/near‑miss processes and conduct investigations as required. Ensure all activities meet Company, legislative, and regulatory compliance requirements. What We're Looking For Valid Australian driver's licence. Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat). Excellent problem‑solving, troubleshooting, and fault‑finding capabilities. Effective communication abilities and a customer‑centric attitude. Self‑motivated and able to work independently across multiple customer sites. Good organisational skills with the ability to manage time, tasks, and service schedules. Proficient in using mobile devices and field service applications for reporting. Flexibility to work weekends and public holidays as needed. Preferred Experience Experience in a technical field service role, gaming industry, or electronics/mechanical repair. Familiarity with diagnostic tools, maintenance scheduling, or service coordination. Previous exposure to WHS systems, compliance environments, or regulated industries. Physical Requirements Able to lift/move up to 25 kg safely, using accurate manual handling techniques and tools. Able to comfortably step up onto a safety step and work in variable physical environments. Comfortable standing for most of the workday and aiming for extended periods. Able to bend, squat, and work at ground level if required. Capable of raising arms overhead and performing tasks at shoulder level as needed. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, delivering great performance for B2B customers and bringing joy to millions of players. We prioritize responsible gameplay, governance, employee wellbeing, and sustainability while fostering a diverse and inclusive environment. Benefits World Leader in Gaming Entertainment Robust benefits package Global career opportunities Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25%. Additional Information This role is subject to mandatory background screening and regulatory approvals, including a criminal background check, fingerprint submission, and required licenses with applicable gaming regulatory authorities. At this time, we are unable to sponsor work visas; candidates must be authorized to work in the posting location on a full‑time basis without visa sponsorship. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity. EEO M/F/V #J-18808-Ljbffr