Coordinator of Mentor

Coordinator of Mentor / Support Worker Supports Mentor Matters WA (MMWA) is a small Busselton based disability mentor/support worker service. We deliver considered, planned and respectful support services to individuals of varying disabilities, ages and backgrounds. We have a current caseload of wonderful clients and support workers/mentors and we need a coordinator. Mentor Matters WA is a branch of Child Matters | Teen Matters , an organisation which provides specialist developmental services for children and young adults including psychology, speech therapy, occupational therapy, family support counselling and social groups. What differentiates us from other support worker services is our use of a team strategy. This involves gathering input from clients, families and therapists to develop a plan of action for our mentors /support workers to deliver in their weekly sessions. Our mentors /support workers are dedicated to helping our clients to achieve their NDIS goals, while ensuring they are also provided with support in a way that maintains their dignity, independence and wellbeing. This MMWA Coordinator role offers a hybrid work arrangement, with a mix of in-office collaboration and remote/ from home work. We are flexible and open to finding a balance that supports both the team and the successful candidate. You will be trained and supported by our Director. Start date is flexible. Position Purpose The Coordinator leads and supports mentors and support workers who provide direct support to clients. The Coordinator helps staff understand client goals, routines, strategies and boundaries. The Coordinator manages scheduling, communication, documentation and daily service delivery. The Coordinator works with families and allied health professionals so staff have clear guidance on how to support each client. Key Responsibilities Client and Staff Support Help mentors and support workers understand client goals, routines and expectations. Explain allied health recommendations and strategies to staff. Guide staff on boundaries, conduct, communication and practice standards. Support staff with problem solving and debriefing. Escalate concerns and higher risk matters to the Director. Service Delivery and Scheduling Maintain daily and weekly rosters. Match staff to clients based on strengths, needs and availability. Manage changes, cancellations and disruptions. Follow up missed shifts and service gaps. Maintain steady and reliable service delivery for each client. Some after hours phone monitoring/on call responsibilities. Communication Maintain clear communication with families, staff and the Director. Provide updates on changes, risks or client needs. Attend or contribute to care team meetings when required. Maintain professional and consistent communication standards. Documentation and Record Keeping Review case notes, incident notes and communication logs. Ensure staff complete accurate and timely records. Maintain private and confidential information. Prepare updates and reports for the Director. Quality and Risk Monitor service quality and staff performance. Ensure staff follow safety plans, risk plans and behaviour recommendations. Record and respond to incidents. Support safe practice and duty of care. Staff Recruitment and Onboarding Assist with recruiting mentors and support workers. Check documentation, clearances and training. Provide orientation and role guidance to new staff. Support ongoing development and expectations. Systems and Administration Use digital tools for rosters, communication and documentation. Maintain accurate entries in record keeping systems. Prepare and process invoices, monitor hours and follow up overdue accounts. Required Qualifications Working With Children Check Required Skills and Attributes Ability to work autonomously and as part of a team Strong organisational skills Computer proficiency in a range of applications Ability to manage schedules Accurately maintain documentation Values; respect of others, dignity and strong personal ethics Calm and considered problem solving approach Knowledge of disability support sector and NDIS Key Performance Indicators Reliable and accurate roster maintenance High quality information sharing with all stakeholders Clear communication with families and staff Incidents responded to within required timeframes Positive client and family feedback Stable and consistent service delivery Use of initiative and contribution to improvements in service delivery Please apply by responding to the advertisement with a cover letter and a CV. Queries can be directed to *****@mentormatterswa.com.au. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr