Senior Manager, Digital Design

Senior Manager, Digital Design & Product (12-month contract) Join to apply for the Senior Manager, Digital Design & Product (12-month contract) role at AMP . If you live in Australia or New Zealand, you've likely heard of AMP. We are a nimbler business with new leadership and thinking. These are exciting times and we need big thinkers to help us redefine financial services. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement, and finances. Every day we help them realise their financial potential. For over 170 years we have added prosperity to our country. How you'll make an impact Lead the North Digital Design UX/UI and digital product capability. Manage a team of four UX/UI Designers and one Digital Design/Product Manager, setting the vision and strategy for user experience, interface design, and digital solution delivery. Champion a user‑centric design, digital product innovation, and continuous improvement across North's digital platforms. Leadership Lead, coach, and develop a team of 4 UX Designers and 1 Digital Design/Product Manager, fostering a culture of creativity, accountability, and growth. Defining, managing and defending an optimal digital experience for all North Online and North mobile app initiatives. Driving a Customer First/Digital Experience focus within the design team, senior leadership and cross‑functional project teams, demonstrated through improvements in how we work and satisfaction survey results. Defining and monitoring key performance indicators (KPIs) related to the overall digital experience satisfaction of advisers and other users of North. UX/UI Design Define, manage and work with technology and other cross‑functional teams to execute the UI/UX strategy. Champion the creation, implementation and governance of all digital experience processes and artefacts, including the North Digital Design System & Figma component library, UX/UI processes and research. Drive a broader understanding of UX/UI principles and ensure decisions are documented and visually demonstrated. Stay informed with developments in technology, share insights, and drive implementation of ideas. Oversee user research and usability testing with internal and external stakeholders. Guide the consistent creation of user storyboards, wireframes, prototypes, and mock‑ups. Digital Product Management Oversee the Digital Design/Product Manager in delivering digital product initiatives from ideation to optimisation. Support the development and prioritisation of the digital product roadmap. Ensure engagement with business stakeholders, advisers and clients to inform product strategy. Lead go‑to‑market activities for product enhancements and launches. Collaborate with change management teams to roll out new initiatives to internal teams. Work closely with Product, Technology, Distribution, Marketing and Adviser groups. Build strong relationships with internal and external stakeholders to ensure strategic alignment and successful delivery. What you will bring to the team Proven experience as a Senior UX/UI Designer or Manager, leading design teams in Agile environments (3+ years). Experience in the Australian wealth management market (5+ years) across products, platforms and retirement income products. Experience in product/platform management, development & implementation (5+ years). Experience in Agile development as a product owner/manager (3+ years). Strong expertise in new product development, optimisation, and digital transformation. Deep understanding of customer experience mapping, user‑centred design, storyboarding, wireframing, prototyping and interface design. Strong experience with UX/Digital Design Tools such as Figma, Optimal Workshop and Optimizely. Experience in creating, integrating and governing an end‑to‑end UX design system. Motivated, positive, creative, empathetic, and strategic thinker. Passionate about design and delivering seamless digital experiences. Strong collaborator and leader. Proven ability to undertake strategic analysis and present findings to senior stakeholders. Experience in customer experience mapping and user‑centred design principles. Knowledge of IT architecture, web development, in a financial services environment. Strong business acumen, written and verbal communication skills, influence at senior management level. Effective cross‑functional stakeholder engagement and relationship management. You’ll thrive here if… If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so you bring a commitment, grit and growth mindset. Because we run lean, you will jump in and deliver across a variety of areas, influencing executive decisions. Why we think you’ll love working at AMP We encourage clever ideas, give airtime, and move on if things don’t work. We value inclusion, flexibility and wellbeing. We offer leaders invested in your success, year‑round volunteering, and opportunities to make a difference. We believe in the power of inclusion and diversity We foster inclusion, diversity and belonging at AMP. We support Aboriginal and Torres Strait Islander people and encourage candidates from these backgrounds to apply. Ready to create your tomorrow? If you're someone who sees opportunity where others see challenge, join us to transform an iconic Australian brand for the future and create your own tomorrow. We review applications as they arrive. If we find the ideal candidate, we may close the role earlier than the advertised close date. Looking forward to meeting you. #J-18808-Ljbffr